Academic Advisor

4 weeks ago

Vancouver, Canada City University of Seattle Full time

Canada: Academic Advisor
Category:

Canadian Positions
Subscribe:

Department:

Canadian Operations
Locations:

Vancouver, British Columbia
Posted:

Feb 16, 2023
Closes:

Open Until Filled
Type:

Full-time
Position ID:

159217

**About City University of Seattle**:
City University of Seattle (CityU) is a distinguished and comprehensive private nonprofit university and an affiliate of the National University System. We are dedicated to providing accessible, achievable higher education to adult learners. As a pioneer in digital learning, we have been delivering online education for over 40 years. CityU is ranked by the U.S. News & World Report among the top for online bachelor's degree programs, and among the top online programs for veterans in the U.S. CityU prides itself on having a completion rate of twice the national average according to data from the Chronicle of Higher Education.

CityU has over 20 locations in the Northwest and worldwide. Many of our degree, certificate and endorsement programs are offered online, in-person, mixed-mode, and performance-based formats. Aside from its flagship campus and headquarters in Seattle, CityU offers programs in Canada, China, the Czech Republic, Mexico, Slovakia, Switzerland, and Vietnam.

**_City University of Seattle in Canada is looking for a qualified Academic Advisor to join its Advising team and support our Master of Counselling Program._**

**Job Summary**:
The role of the Academic Advisor is to support students from the time they are admitted into an academic program through graduation and beyond. Specific areas of advising include course scheduling, financial aid, immigration and international student issues, academic support, and accessing student and alumni resources. Academic Advisors play a vital role in student retention by providing excellent customer service focused on enhancing the student's overall experience at CityU in Canada.

**Essential Duties and Responsibilities**:
**1. Advising and Retention of New Students**
- Assist newly enrolled students register for their courses with continued registration, program planning, and scheduling, following outlined University policies and procedures for all student paperwork processing.
- Counsel incoming international students on academic, immigration, cultural, and social issues and conducts international student orientation.
- Counsel incoming students on Canadian financial aid options available through provincial/federal programs, private lending options, external scholarships, and CityU resources.

**2. Retention and Support of Continuing Students**
- Advise and counsel students, in coordination with the Academic department, at the location where they attend classes or online, towards the successful completion of their established academic objectives. Counsel continuing international students on academic, immigration, cultural, and social issues and conduct international student workshops on topics specific to their needs. Maintain files on all international students to ensure compliance with Canadian immigration regulations.
- Provide advice and access to career development resources for students completing their programs who are seeking employment opportunities
- Provide ongoing counsel on financial aid options and resources available to assist students to meet the financial obligations of their program.
- Act as a liaison for the student to other University departments to resolve student issues. Effectively addresses student concerns to ensure that all students are aware of their options and financial/academic obligations to their program of choice.
- Regularly report student concerns to appropriate University departments or personnel.
- Document all activities in CRM On Demand and/or PeopleSoft as appropriate. Maintains up-to-date record keeping for all assigned students and utilizes specifics to communicate with students proactively.
- Supports business office activities such as cashiering, banking, and payment plan administration as assigned and as appropriate.

**3. Professional Requirements**
- Maintains full knowledge of City University in Canada's curricula so that program recommendations can be made to students that will align with each student's needs and aspirations.
- Maintains knowledge of effective student retention strategies, university academic programs, admissions policies, and procedures, including student policies related to Students' Rights and Responsibilities, FERPA, and FOIPOP.
- Maintains knowledge of current Canadian student immigration regulations.
- Fully understands City University's student financing sources, rules, and requirements so that eligibility requirements can be conveyed to students.
- Maintains knowledge of current Provincial student financial aid regulations, rules, and policies.
- Maintains contact and engagement with current students and alumni, and generates new student referrals.

**Requirements**:
**Minimum Qualifications**:

- To perform this job su

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