UX Writer

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

As a user experience (UX) writer, you are an advocate for a good story and good design, working to shape product experiences by writing useful, meaningful copy that helps users complete the task. You will work with people in a variety of roles including UX architects, product managers, marketing and customer operations and IT. Collaborating with each, you will write to a cohesive and unified voice across products and platforms. You regularly use empathy, logic and hard data to inform content choices. You provide content recommendations that include the right words and sometimes supporting data.

**What will you do?**
- Write clear, accurate, and concise copy for our digital secure properties.
- Ensure content adheres to the Sun Life brand voice.
- Create, edit and proofread copy to reflect UX-based principles.
- Co-ordinate content approvals from draft to final copy and sign-offs for business partners.
- Work with UX designers to ensure that the UI meets the needs of our users.
- Collaborate with marketing, legal, compliance, operations and product teams to ensure compliance with editorial standards and best practices for all content.
- Participate in user testing and analysis.
- Carry out other coordination/support tasks as required.

**What do you need to succeed?**
- 1 to 3 years of professional writing experience with a minimum of 2 years writing web copy with a UX focus
- Excellent writing, editing, and proofreading skills along with strong attention to detail
- Passionate advocate for user-centered writing, design and the UX process
- Strong communication, negotiation and interpersonal skills
- Strong curiosity about users and how to anticipate their needs by understanding behaviours
- Committed to a hands-on, proactive approach to learning about the product and its audience
- Experience working closely with multiple business partners and across teams
- Passionate advocate for user-centered writing, design and the UX process
- Knowledge of the financial services industry preferred
- Previous experience working in an agile environment preferred

**What’s in it for you?**
- Flexible work environment work from home, office or a combination
- Great Place to Work® Certified in Canada and the US.
- Named 2021 “Best Places to Work” by Glassdoor
- Canada Award for Excellence for Mental Health at Work - 2021
- Pension, stock and savings programs to help build and enhance your future financial security
- Work and professional development that is united by our Purpose: to help Clients and Employees achieve lifetime financial security and live healthier lives
- A friendly, collaborative, and inclusive culture
- Be part of our continuous improvement journey in developing the next greatest digital enterprise experience.

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

**Salary Range**:
58,700/58 700 - 93,900/93 900

**Job Category**:
Client / User Experience Design

**Posting End Date**:
08/02/2023