Temporary Full-time Service Advisor

1 week ago

Burnaby, Canada BCAA Full time

Why BCAA?

Feel proud of what you do and help shape the future of BC at a BC Top Employer. We’re driven by purpose - delivering peace of mind to one in three BC households with insurance, roadside assistance, auto repair, Evo Car Share and Evolve E-Bike Share. With a long history of keeping roads safe and giving back in ways that build stronger communities, we offer a wide variety of meaningful, rewarding careers that move BC forward.

Why BCAA?
- BCAA has been recognized for the last five years as a Top Employer. If you want to feel proud of what you do and help shape the future of BC, put your career in motion with BCAA. With our corporate Head Office in Burnaby and over 29 locations across BC, we offer a wide variety of job opportunities that provide meaningful work and together help us move BC forward.
- We are currently hiring a Temporary Full-Time Service Advisor who will be based in our Member Contact Centre in Burnaby. This temporary contract is scheduled to end in June 2025.
- As a Temporary Full-Time Service Advisor in our Member Contact Centre, you’ll be one of the first voices our customers hear when they’re seeking advice to protect their homes, travel the world, and ensure they’re safe on BC’s roads. You’ll meet their needs by recommending memberships or travel and auto insurance.- Being a Service Advisor is your first step towards a rewarding career with BCAA. Your enthusiasm for creating signature customer experiences shines through each interaction, building loyal, long-lasting relationships that enable BCAA to be one of the most trusted organizations in British Columbia.Who you are-
- A life-long learner You’re open to learning new concepts and new ways of working. On-the-job training is available, with support from a network of leaders and colleagues.-
- A problem solver who loves a challenge. Organized yet flexible, you thrive in a workplace where no two days are the same.-
- You work well under pressure. You can balance multiple priorities while keeping calm and polite in a fast-paced environment.-
- A teammate who loves helping others and contributing to your community. Making a difference in someone’s day makes your day tooDuring a typical day, you will:- Work with customers over the phone to promote BCAA insurance products and services to best fit their lives, including new memberships, travel insurance, ICBC and optional auto insurance.-
- Collaborate with BCAA Support Teams and Underwriting to recommend the right coverage for our customers-
- Identify cost-saving opportunities to support our customers’ life events and future needs.-
- Work together with team members to provide exceptional customer service and meet sales goals-
- Increase your industry knowledge and expertise towards becoming an Insurance Advisor. You’ll participate in BCAA’s training courses, maintain your annual licensing requirements, and keep up to date with the latest products and service offerings in a supportive environment.-
- Note: If you move to an Insurance Advisor role, you will have the opportunity to work remotely.What you bring-
- At least two years’ experience in a sales and service environment-
- Level 1 Insurance license (or a commitment to secure your license within your first 45 days). BCAA will provide time and cover the cost.-
- Completion of Autoplan Essentials (or a commitment to complete within your first three months through BCAA.) BCAA will provide time and cover the cost.-
- Limited history of Errors & Omissions and in good standing with the Insurance Council of BC.-
- Comfortable using technology, including working knowledge of MS Office (Word, Excel, PowerPoint, Outlook)-
- Bonus qualifications CAIB certification, knowledge of ICBC systems, and ability to speak other languages aside from English.Working in one of our Member Contact Centres means being part of a team that believes in fun and connection. From monthly birthday celebrations and get-togethers for life events like weddings and new babies, to holiday activities and frequent opportunities to meet up after-hours, you’ll make meaningful connections and friendships that can last a lifetime.What we offer:- Every day, our team members get to make a difference in the lives of British Columbians, our BCAA Members and their communities. Having that kind of impact is exciting, positive and contagious.-
- Career advancement and personal development programs are available to help you reach your full potential, no matter what that means to you.-
- Quarterly incentives that recognize achieving team and individual sales and individual performance goals-
- You’ll receive a wellness account and Flexfits Benefits Program to meet your unique lifestyle needs and a health care spending account to keep your body, mind and soul thriving.-
- You’ll receive a competitive rewards package that includes salary, performance bonus programs, pension plan as well as other perks and programs to help build your personal wealth.

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