Audio Visual Network Specialist

3 weeks ago

Burnaby, Canada BC Hydro Full time

Powered by water... and by people like you

Providing clean electricity to 4 million customers takes a diverse workforce and that’s where you come
in. We need your talent to help us build major projects to meet growing demand. To help our
customers find clean energy solutions for their homes and businesses and to be ready to respond
during storms and outages to keep our system reliable.

Working for BC Hydro is meaningful. And now, the stakes have been raised as we work towards a
solution to climate change while safely providing clean, affordable electricity to our customers.

We offer a healthy work life balance, training opportunities and career progression. We're proud to be
ranked as one of B.C.'s Top Employers and one of Canada's Best Diversity Employers. Join us as we
build an even cleaner B.C.

**JOB DESCRIPTION**
**Duties**:

- Maintains BC Hydro’s integrated Audio Visual (AV) system (including software and/or hardware

products and facilities). Plans, schedules and oversees deployment of new software releases,
configuration changes, break-fixes and hardware products into the operating environment.
Monitors and controls software and/or hardware changes to ensure changes adhere to
established products and BC Hydro procedures. Test point-to-point functionality of systems and
assess the impact of changes for performance and user ease of use is maintained.
- Designs and oversees the implementation of new AV equipment and upgrades to the operating

environment to improve performance and efficiency levels. Reviews future project Scope of Work
and conducts testing to ensure completeness of installations and business requirements are met.
- Provides technical leadership and guidance to project teams and Tier 1 and 2 support teams

providing the initial troubleshooting and inspections of user issues at BC Hydro facilities. Acts as
Tier 3 support to investigate and resolve complex issues escalated from Tier 1 and 2 support
teams. Contacts product vendors for troubleshooting assistance as required.
- Provides technical advice on the development and implementation of corporate AV systems

standards and procedures to management and implementation project teams.
- Provides technical onsite assistance for large-scale conference rooms and auditorium planning

and future support and changes related to software and/or hardware within the system. Develops
training materials and conducts end user training as required.
- Works with the Network Operations team to support the AV hardware installations requiring

static IP addressing and to troubleshoot related to the CISCO network environment that supports
the corporate network.
- Monitors changes or updates to hardware/software (such as end of life notifications, upgrades or
- releases, support changes or discontinuation) that may pose business or cybersecurity risks to BC
- Hydro and advises management of risks for their attention.- Maintains AV equipment inventory records to ensure completeness, currency and accuracy of

installation dates and warranty periods.- Keeps abreast of new advancements in AV hardware and technologies.
- Performs duties of a minor nature related to the above duties that do not affect the rating of the

job.**Qualifications**:
***
- Certification in Telecommunications and/or Electronics degree; and three (3) years of experience

in an audio-visual environment.- Completion of Microsoft accredited course(s) is preferred. CISCO certifications (CCNA or CCNP)

considered an asset.- Must hold a valid class five (5) driver’s licence.

**ADDITIONAL INFORMATION**
***
**This position is affiliated with the Movement of United Professionals union (MoveUP/COPE).**

We're always looking for exceptional people to bring new ideas, fresh thinking and the motivation
to help shape the electricity system in B.C. It's an exciting time to be a part of our team as we
invest in our system and prepare to meet the challenges of tomorrow.

Our values guide our work. Want to join us?

We are safe.
We are here for our customers.
We are one team.
We include everyone.
We act with integrity and respect.
We are forward thinking.

BC Hydro is an equal opportunity employer.

minorities, women, Indigenous peoples, persons with disabilities, persons of minority sexual
orientations and gender identities, and others with the skills and knowledge to productively
engage with diverse communities.

We are also happy to provide reasonable accommodations throughout the selection process and

Flexible work model role definitions
===========================

Our four role types identify the degree of flexibility an employee could have to work from home
based on the type of work they do. The flexibility for an individual job is up to the manager for
each position and the operational requirements. Employees also have the right to work full-time
from the office if they prefer. All of our roles require at least some in-person time.

IBEW/Field - No option to work from home
Resident - Work

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