Store Supervisor- Ace Liquor Fort Mcmurray

7 months ago

Fort McMurray, Canada Alcanna Inc. Full time

**About ACE Liquor**

ACE Liquor is a great place to work, with a friendly atmosphere. We provide our Customers with vast selection of specialty liquors, beers and wines

Each person at ACE plays an important role in our Company′s success. We promote a team atmosphere that is busy and challenging, but always aims to be co-operative and fun. When you choose to work at ACE Liquor you can be sure you will be treated with the respect and support you need to be a success.

**About The Role**

We are currently looking for friendly, outgoing, and customer service-driven individual to join our team as **Store Supervisor** at our **Ace Liquor** store in **Fort McMurray,** **AB.**

**Purpose of Job**

Provide supports to management of a multimillion-dollar business unit, with a focus on delivering an exceptional customer experience. Understand customer needs and instill a customer mindset within the store, participates in stocking and merchandising of store; ensuring store is stocked and ready to serve our customers.

**Essential Business Functions, Responsibilities and Accountabilities**

**People Management Skills**
- Customer service driven, friendly, willing to talk to all customers
- Promote a work culture that makes your store an inviting place to work
- Be a role model who supports and inspires fellow team members
- Delegate tasks to team members and set priorities in partnership with management
- Communicates in a clear and concise manner to team, participates in huddles/meetings, relay pertinent information
- Provide guidance to team members while supporting management initiatives

**Customer Offering**
- Deliver exemplary customer service
- Greet customers when they enter the store and take customer to product when required
- Generate sales by educating, advising, and suggesting products to every customer
- Maintain a high level of service and product knowledge
- Resolve customer complaints regarding sales and service in absence of management; ensure management is informed of all customer complaints
- Accountable for product rollouts and product launches in partnership with management
- Understand and utilize local market tends in partnership with management
- Evaluate programs and promotions for effectiveness and offer recommendations to management
- Assist customer from store and/or offer car service when appropriate

**Financial**
- Complete customer transactions on the Point-of-Sale (POS) device, including payment
- Understand the POS system and all transactions that may arise
- Ensure all cash handling policies & procedures are adhered to
- Ensure all opening & closing procedures are done correctly
- Complete end of day till reports
- Ensure safe is locked at all times and deposits are secured

**Day to Day Operations**
- Meet or exceed department financial targets through partnership with management
- Ensure department follows merchandising and pricing guidelines
- Assist in all operational duties in partnership with management
- Ensure store is presentable and relay any maintenance issues to management
- Manage ordering and receiving in partnership with management
- Actively aim to increase and share product knowledge
- Maintain inventory levels in partnership with management
- Attend OHS and LP meetings and training sessions
- Stock shelves and cooler with product
- Set daily tasks for the store in absence of management
- Review flyers, upcoming events, and promotions; execute appropriately
- Participate in routine store maintenance and cleaning

**Qualifications**

**Work Experience**
- Minimum, 1-year experience in retail environment
- Minimum, 1-year supervisory experience (preferred)

**Education**
- High School Diploma or equivalent
- ProServe/Serving It Right Certification
- First-Aid Certificate is considered an asset
- Training in wine/beer/spirits (preferred, not required)

**Other Skills and Capabilities**
- Highly self-motivated
- Customer service driven
- Effective teamwork skills
- Strong sales background
- Strong communication skills (written and verbal)
- Must be able to pass a Background Check
- Must have access to reliable transportation

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- On-site parking
- Paid time off
- Store discount
- Tuition reimbursement

Schedule:

- Day shift
- Every Weekend
- Holidays
- Monday to Friday
- Morning shift
- Weekends as needed

Ability to commute/relocate:

- Fort McMurray, AB: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Retail management: 1 year (preferred)

Work Location: In person

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