Automotive Service Advisor
2 months ago
Are you ready to join Canada's most-shopped general merchandise retailer, with over 500 stores from coast to coast? Canadian Tire offers customers a unique mix of products and services through three specialty categories in which the organization is the market leader - automotive parts, accessories and service; sports and leisure products; and home products. Canadian Tire offers competitive compensation packages including benefits, potential for profit sharing, extensive training, and career opportunities from within and across the country at the Canadian Tire Retail stores.
To be successful as a Service Advisor, you should have strong communication skills, a general understanding of, automotive service. Enjoy working with customers to find products that meet their needs.
**Primary Responsibilities**:
Front line support for customer
- questions and concerns.
Communicate with customers to determine vehicle service needs by asking questions, listening and providing recommendations.
Communicate with Service technicians to understand needed parts and labour costs to create estimates for customers.
Explanation of basic service processes, procedures and recommended vehicle services to customer.
Effectively sell Canadian Tire services to customers ensuring we are consistently selling urgent repairs while maintaining integrity and customer satisfaction.
Work with technicians to meet customer needs and completion times. Including ordering parts as needed to assist with job completion.
Prepare Customer Invoices, accept customer payments, etc.
Keep a Clean, Presentable & Organized Front Service Area.
Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service and good employee and community relations.
Other Duties as Assigned
**Experience**:
Customer Service: 1 year (required)
Service Advisor: 1 year (Strongly Preferred)
Drivers License (Class 5) (required)
**Job Types**: Full-time, Permanent
Pay: $35,000.00-$50,000.00 per year
**Benefits**:
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Profit sharing
- Store discount
Schedule:
- Monday to Friday
- Weekends as needed
**Experience**:
- Customer Service: 1 year (required)
Work Location: In person
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