Front Office Supervisor

2 weeks ago

Prince George, Canada Courtyard by Marriott Prince George Full time

Courtyard Prince George is recruiting for a Front Office Supervisor to join our leadership team This role is focused on leading superior guest service standards for all guest interactions and in alignment with the Courtyard by Marriott brand. The Front Office Supervisor is also integral to continued growth, support and development of the Front Office team. If you are committed to creating memorable guest experiences, enjoy engaging with others and have a high sense of responsibility, this could be your opportunity to be part of the Courtyard team

**ESSENTIAL DUTIES AND RESPONSIBILITIES**:

- Create, implement and maintain a departmental plan and disciplined practices for the Front Office that achieves guest satisfaction, hotel occupancy, revenue targets and administrative functions
- Demonstrates superior guest service with both internal and external contacts including anticipating guest needs, proactively addressing concerns and escalating issues as necessary
- Supervising Front Office operations including performing check in/out of guests, handling or intervening in guest stay concerns and other Front Office Associate duties as required
- Communicates change initiatives and monitors implementation that impacts Front Office and other operations including ensuring accountability and evaluating results
- Reviews daily arrivals list and checks Marriott Bonvoy members or VIP notes and other special requests
- Monitors the quality of work of Front Office Associates and provides feedback, development and performance management when needed
- Identifies opportunities to improve operations or support business growth and objectives
- Understands departmental budget and prioritizes resource allocation including labour and materials to achieve targets
- Continuously monitors arrivals and occupancy levels to maximize revenue opportunities
- Builds and supports team members through effective recruitment, communication, coaching and development
- Review of comment cards and guest satisfaction surveys, providing results to team members and follow-up with guest concerns (both internally and externally)
- Other duties as required

**QUALIFICATIONS AND SKILL REQUIREMENTS**:

- 2 years of related work experience in the hospitality industry including leading others
- Excellent communications skills (written, oral and listening) and exceptional telephone skills
- Ability to lead and motivate others and building professional relationships with guests and clients
- Strong problem and conflict resolution skills to address guest concerns with unpredictable variables while responding with immediacy and understanding
- Intermediate administrative and computer skills including MS Office Suite
- Good time management skills, multi-tasking ability, ability to prioritize and coordinate details
- Flexibility to adjust work priorities as necessary
- Flexible schedule including covering Front Office Associate shifts when required and on-call availability

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Extended health care
- Vision care

Schedule:

- 8 hour shift
- Day shift

Ability to commute/relocate:

- Prince George, BC V2L 0E3: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Hospitality: 2 years (preferred)
- Management: 1 year (preferred)

Work Location: In person

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