Business Analyst

5 months ago

Richmond, Canada City of Richmond BC Full time

**Business Analyst**:
The City of Richmond is committed to be the most appealing, livable, well-managed community in Canada, a goal that is only made possible by developing our most valuable asset - _our people_. This is a great opportunity to join our team and shape our community. The City of Richmond offers competitive pay programs, comprehensive benefits and attractive incentives. If you are looking to make a difference, and to share our vision “to be the most appealing, livable, and well-managed community in Canada”, then please apply.

**Overview**:
The Business Analyst is the primarily interface and link from Information Technology to the business units. This role analyzes business processes and leads the business in the development of information technology solutions to assist in solving the City’s Community Safety and Law and Legislative Services business needs and solutions. The Business Analyst provides production support, assesses business requirements, in coordination with Systems Analyst and Solution Architect translates requirement to technical specifications, and acts as project manager in the development or re-engineering of information systems and the implementation of information technology. This position reports to the Manager, Business & Enterprise Systems, Information Technology.

**Examples of key responsibilities include, but are not limited to**:

- Provide a leadership role in the future development of technology in the Community Safety and Law and Legislative Services divisions by participating in development of business cases, taking business unit lead role in needs identification, defining requirements, assisting with development of work break down structure and project plans and system implementation.
- Works as the primary source of contact, responds to, investigates, prioritizes and manages the resolution of integrated administrative, technical, or operational problems within Community Safety and Law and Legislative Services divisions using business analysis standard methodologies and procedures, interpreting or adapting as situations and problems arise.
- Leads in the development of the 3 year technology plan for City’s Community Safety and Law and Legislative Services divisions including: ERP roadmap, industry competitive analysis, departmental operational/tech requirements, current trends in municipal or industry practices and fit/gap analysis of City’s IT systems.
- Portfolio management of City’s Community Safety and Law and Legislative Services divisions with IT related capital and minor projects, support cases, daily or regular maintenance, and operational readiness.
- Acts as a technical and business consultant to the business units by providing detailed advice on technical solutions and/or changes to business methods/processes.
- Work closely with Community Safety and Law and Legislative Services managers to ensure business processes and systems configuration are aligned with corporate strategies and are compliant with rules and regulations.
- Prioritize IT support and development schedule related to the City’s Planning and Development needs.
- Provide production support and development status update to management.
- Perform fit/gap analysis on technical development items. Develop customization functional, technical design and user guide
- Lead project team, functional and technical SMEs, to implement minor and major release software upgrades.

**Knowledge, Skills & Abilities**:

- Ability to conduct workshops, collect user requirements and create a business requirements document.
- Ability to translate business requirements into technical specifications and configuration requirements.
- Working knowledge and experience in Cloud Technologies
- Ability to translate business requirements into technical specifications, API/service specification, and configuration requirements.
- Working knowledge and understanding of relational databases, queries, and ad-hoc reporting
- Demonstrated ability to manage large projects involving the development and implementation of systems and information technologies.
- Working knowledge and understanding of accounting concepts. Good understanding of Financial and supply chain business processes. Ability to effectively communicate, oral and written technical information in a user-friendly manner.
- Ability to research, analyze, assess, and document information from a variety of sources; identify priorities and resources, and propose alternative business processes.
- Ability to establish and maintain effective working relationships with a variety of internal and external contacts and to provide technical advice and assistance on matters related to the work.
- Ability to work effectively individually and as part of a team, and work under mínimal supervision.
- Ability to effectively mentor others, as well as to lead and/or contribute to team-based technical projects.
- Ability to successfully pass a Police Information Check.

*

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