Vie - IT Business Partner

7 months ago

Montréal, Canada ALSTOM Full time

We create smart innovations to meet the mobility challenges of today and tomorrow. We design and manufacture a complete range of transportation systems, from high-speed trains to electric buses and driverless trains, as well as infrastructure, signalling and digital mobility solutions. Joining us means joining a truly global community of more than 36 300 people dedicated to solving real-world mobility challenges and achieving international projects with sustainable local impact.

**Type of contract**:Volontariat International en Entreprise (VIE)**. **To know more about the VIE program, click here

**Location**:Montréal** **(Quebec, Canada)

**Duration of the VIE**: 24 Months

**Purpose of the job**:
The new IS&T operating model focuses on business value and innovation while delivering operations excellence:

- Service excellence:

- Development of cost efficient services and standard solutions
- Improvement of performance, efficiency and agility on business as usual activities with focused KPIs
- Usage optimization
- Intimate and value focused advisor:

- Effective and reactive demand management
- Proximity with key stakeholders from regions and business (IS&T partners, SPOCs,)
- Reliable & skilled functional teams involved in strategic business roadmaps
- Innovation player:

- Technology watching activities
- Expertise on emerging technologies with ability to deliver Proof of Concepts
- Proactive innovation investigations on market products and best practices

The IS&T operating model is also driven by 4 key principles:

- Standardize business processes
- Address regional priorities
- Improve IS&T cost variability and efficiency
- Leverage new technologies to bring value to the business

And in particular:

- Coordinate Local End-User Support
- Support local Infrastructure Project.
- Be key local contact for any operational IS&T topic (Business partnering)
- Manage local IS&T support services and support the regional BP on managing local business relationship with regional / sub-regional partner

The Local IS&T Business Partner, reporting to the Regional IS&T Business Partner is responsible for managing local IS&T support services and works on local business relationship with regional partners.

**Key accountabilities**:
**Coordinate Local End-User Support**
- Manage Local On-Site Support teams, by giving them priorities and ensuring daily performance
- Follow backlog for incidents & service requests, report progress to End-Users and track root cause analysis
- Monitor performance & escalate major local issues
- Anticipate incidents and drive problem management
- Ensure Local Assets (PCs, Telephones, others IS&T equipment’s,) are properly managed
- Follow ICQ requirements & support business in ICQ controls

**Support Local Infrastructure Projects**
- Identify need for local Infrastructure projects, and raise demand to Regional Operation Manager or Local Business Partner
- Follow project management process from demand to execution
- Support delivery of projects as per Quality/Cost/Date under E2E PM lead
- Identify needs for end user training / tutorials. Deliver ad-hoc trainings

**Be key local contact for any operational IS&T topic**
- Consolidate feedbacks & requirements from users, and escalate within organization when relevant (Regional Local Operations: Business Partners)
- Make proactive proposals to central organizations to improve overall performance
- Follow site KPIs (performance, assets, infrastructure budget,) and manage action plans to ensure good performance
- Be a local relay for central teams (information gathering / local communications /)
- Formalize description of local infrastructure (Site ADD/ID card for instance) and maintain documentation up-to-date
- _

**Manage local onsite support Services (IS & IT) partners on your perimeter**:

- Manage local partner activities and monitors performance
- Formalize issues, follow up and escalation with operations teams
- Contribute to incident and problem management (led by operations team)
- Liaise with local management (including site MDs) to deal with major incidents / crisis
- Approve service requests depending on validation workflows
- Identify needs for end user training / tutorials
- The local partner perimeter (or influence area) may include one or several sites in one or several countries

**Work on local business relationship with regional partners**:

- Collect local demands, promote global services and solutions, ensure overall satisfaction
- Could participate to site workshop if IS&T needs to be represented (local cost reduction actions i.e)

**Additional Activities include local budget management and participation in audit activities for IT**

He / She will interact on a regular basis with Regional IS&T Business Partner, IS&T Business Partners PMO, Solutions Architects, Projects teams, Operations teams and Local Management.

**Educational Requirements**_ _

**Mandatory**: Degree preferably in Computer Science/information system or

  • Human Resources Business Partner

    5 days ago

    Montréal, Canada Business Development Bank of Canada Full time

    No other bank is doing what we do. At BDC, we help Canada and its entrepreneurs create a prosperous, inclusive and green economy. Our mission is to help Canadian businesses thrive by providing financing, capital and advisory services. We’re devoted to Canadian entrepreneurs. We’re also dedicated to our employees. Adaptable. Inspiring. Different....

  • Finance Business Partner

    7 months ago

    Montréal, Canada Business Development Bank of Canada Full time

    No other bank is doing what we do. At BDC, we help Canada and its entrepreneurs create a prosperous, inclusive and green economy. Our mission is to help Canadian businesses thrive by providing financing, capital and advisory services. We’re devoted to Canadian entrepreneurs. We’re also dedicated to our employees. Adaptable. Inspiring. Different....

  • Human Resources Business Partner

    3 months ago

    Montréal, QC, Canada Business Development Bank of Canada Full time

    We are banking at another level. Choosing BDC as your employer means working in a healthy, inclusive, and skilled workplace that puts forward the best conditions to bring together unique teams where employees are empowered to act. It also means being at the centre of ambitious economic and financial projects to see further and to do things differently, to...

  • Business Partner

    7 months ago

    Montréal, Canada Veolia Full time

    **Company Description** The Veolia group's ambition is to be the benchmark company in ecological transformation. With nearly 230,000 employees worldwide, the group designs and implements innovative, useful and concrete solutions for water, waste and energy management. Through its three complementary businesses, Veolia contributes to developing access to...

  • HR Business Partner

    7 months ago

    Montréal, Canada Trimac Transportation, Ltd (ND) Full time

    **THE ROLE** Reporting to the HRBP Director, the Human Resources Business Partner (HRBP), People & Culture works as a strategic partner and internal advisor with assigned business units to drive initiatives that impact employee engagement, organizational effectiveness, talent management, employee/labour relations, performance, operational efficiency, and...

  • HR Business Partner

    1 week ago

    Montréal, Canada Light & Wonder Full time

    iGaming: If it’s iGaming, we know a thing or two. Light & Wonder’s digital team leads the global gaming market, providing jaw-dropping content and innovative software that powers the world's most successful online gaming providers. Position Summary We are looking for an experienced and creative HR Business Partner to join and help us build that...

  • Business Partner

    7 months ago

    Montréal, Canada Cirque du Soleil Full time

    **Business Partner - Talent** - Permanent position_ We have a place for individuals with a distinct penchant for ensuring the smooth operation of our shows and events, for conceiving remarkable products, for putting their ingenuity at the service of their team, and for contributing to the enhancement of their expertise and the development of exceptional...

  • HR Business Partner

    1 week ago

    Montréal, Canada OpenBet Full time

    Company Description **OpenBet is sport**. The world's top **sports betting** brands choose OpenBet as their partner for world class content, **leading tech** and tailored services. We have their back. So they’re ready with exciting, memorable and safe sports betting experiences, to entertain millions of players worldwide. OpenBet’s mission is to **power...

  • HR Business Partner

    13 hours ago

    Montréal, Canada Light & Wonder Full time

    Company Description Light & Wonder is the global leader in cross-platform games and entertainment. We build new worlds of play, game experiences loved by players around the globe, powered by the world's largest and most trusted ecosystem. We are creators who are passionate about delivering the best digital experiences to players. iGaming is an incredible...

  • People Business Partner

    7 months ago

    Montréal, Canada Lightspeed Commerce Full time

    **Hi there! Thanks for stopping by** - _Please note this is a temporary position (13 months)_ Are you actively looking for a new opportunity? Or just checking the market? Wellyou might just be in the right place! We're looking for a People Business Partner to join our North America People and Culture team in Montreal. You will be the main contact for all...

  • People Business Partner

    7 months ago

    Montréal, Canada Lightspeed Full time

    Hi there! Thanks for stopping by - Please note this is a temporary position (13 months) Are you actively looking for a new opportunity? Or just checking the market? Wellyou might just be in the right place! We’re looking for a People Business Partner to join our North America People and Culture team in Montreal. You will be the main contact for all...

  • Partner, Venture Capital

    5 days ago

    Montréal, Canada Business Development Bank of Canada Full time

    No other bank is doing what we do. At BDC, we help Canada and its entrepreneurs create a prosperous, inclusive and green economy. Our mission is to help Canadian businesses thrive by providing financing, capital and advisory services. We’re devoted to Canadian entrepreneurs. We’re also dedicated to our employees. Adaptable. Inspiring. Different....

  • Business Partner, Fp&&a

    7 months ago

    Montréal, Canada ALDO Group Full time

    **Job Title**: Business Partner, FP&&A **Department**:Finance Looking to unbox your full potential? STEP UP with the ALDO GROUP. **WE'RE ON A JOURNEY TO CREATE A WORLD OF LOVE, CONFIDENCE AND BELONGING** The ALDO Group has been on this journey for over 40 years. We believe that our passionate associates are at the heart of our success, and that with them...

  • Business Partner, Fp&&a

    7 months ago

    Montréal, Canada ALDO Group Full time

    **Job Title**: Business Partner, FP&&A **Department**:Finance Looking to unbox your full potential? STEP UP with the ALDO GROUP. **WE'RE ON A JOURNEY TO CREATE A WORLD OF LOVE, CONFIDENCE AND BELONGING** The ALDO Group has been on this journey for over 40 years. We believe that our passionate associates are at the heart of our success, and that with them...

  • Finance Business Partner

    7 months ago

    Montréal, Canada Telecon Inc Full time

    Emplacement du poste: **Montréal** - État/Province: **Québec** Telecon is looking for an energetic and career minded professional to take on the role of Finance Business Partner. This full-time, hybrid opportunity allows for working from home as well as out of our Anjou office location. In this exciting position you will be responsible for providing...

  • Partner, Business Systems

    6 months ago

    Montréal, Canada CN Full time

    At CN, everyday brings new and exciting challenges. You can expect an interesting environment where you're part of making sure our business is running optimally and safely―helping keep the economy on track. We provide the kind of paid training and opportunities that long-term careers are built on and we recognize hard workers who strive to make a...

  • People Business Partner

    6 months ago

    Montréal, Canada Nakisa Full time

    People Business Partner (PBP) - Role Overview - As a People Business Partner, you'll be at the heart of our organization, playing a crucial role in shaping our success. Your job will be all about forging strong relationships and offering strategic guidance to everyone from front-line managers to our top executives. You'll provide the insights and solutions...

  • Business Partner, Talent and Culture

    2 days ago

    Montréal, Canada iA Groupe financier iA Financial Group Full time

    Talent and Culture / Permanent / Work from anywhere in Canada (remote or hybrid)_ Reporting to the Senior Director of Business Partners, Talent & Culture, the Business Partner, Talent and Culture will be responsible for developing and maintaining strategic partnering relations with their client groups. You will support managers in their role, setting...

  • Recruitment Business Partner

    13 hours ago

    Montréal, Canada FNZ Full time

    Who we are: FNZ Group is an established and rapidly growing company in the financial technology sector. We partner with the entire industry to make wealth management accessible to more people. Today, we partner with over 650 financial institutions and 8,000 wealth management firms, enabling over 20 million people across all wealth segments to invest in the...

  • Human Resources Business Partner

    7 months ago

    Montréal, Canada CIRO OCRI Full time

    **Position Title: Human Resources Business Partner** **Department: Organizational Effectiveness** **Location: Montreal** **Status: Permanent Full-time (Hybrid)** The Human Resources Business Partner serves as a trusted partner and advisor, leveraging relationships at all levels of the organization to provide effective people strategies and solutions....