Vie - IT Business Partner

3 months ago

Montréal, Canada ALSTOM Full time

We create smart innovations to meet the mobility challenges of today and tomorrow. We design and manufacture a complete range of transportation systems, from high-speed trains to electric buses and driverless trains, as well as infrastructure, signalling and digital mobility solutions. Joining us means joining a truly global community of more than 36 300 people dedicated to solving real-world mobility challenges and achieving international projects with sustainable local impact.

**Type of contract**:Volontariat International en Entreprise (VIE)**. **To know more about the VIE program, click here

**Location**:Montréal** **(Quebec, Canada)

**Duration of the VIE**: 24 Months

**Purpose of the job**:
The new IS&T operating model focuses on business value and innovation while delivering operations excellence:

- Service excellence:

- Development of cost efficient services and standard solutions
- Improvement of performance, efficiency and agility on business as usual activities with focused KPIs
- Usage optimization
- Intimate and value focused advisor:

- Effective and reactive demand management
- Proximity with key stakeholders from regions and business (IS&T partners, SPOCs,)
- Reliable & skilled functional teams involved in strategic business roadmaps
- Innovation player:

- Technology watching activities
- Expertise on emerging technologies with ability to deliver Proof of Concepts
- Proactive innovation investigations on market products and best practices

The IS&T operating model is also driven by 4 key principles:

- Standardize business processes
- Address regional priorities
- Improve IS&T cost variability and efficiency
- Leverage new technologies to bring value to the business

And in particular:

- Coordinate Local End-User Support
- Support local Infrastructure Project.
- Be key local contact for any operational IS&T topic (Business partnering)
- Manage local IS&T support services and support the regional BP on managing local business relationship with regional / sub-regional partner

The Local IS&T Business Partner, reporting to the Regional IS&T Business Partner is responsible for managing local IS&T support services and works on local business relationship with regional partners.

**Key accountabilities**:
**Coordinate Local End-User Support**
- Manage Local On-Site Support teams, by giving them priorities and ensuring daily performance
- Follow backlog for incidents & service requests, report progress to End-Users and track root cause analysis
- Monitor performance & escalate major local issues
- Anticipate incidents and drive problem management
- Ensure Local Assets (PCs, Telephones, others IS&T equipment’s,) are properly managed
- Follow ICQ requirements & support business in ICQ controls

**Support Local Infrastructure Projects**
- Identify need for local Infrastructure projects, and raise demand to Regional Operation Manager or Local Business Partner
- Follow project management process from demand to execution
- Support delivery of projects as per Quality/Cost/Date under E2E PM lead
- Identify needs for end user training / tutorials. Deliver ad-hoc trainings

**Be key local contact for any operational IS&T topic**
- Consolidate feedbacks & requirements from users, and escalate within organization when relevant (Regional Local Operations: Business Partners)
- Make proactive proposals to central organizations to improve overall performance
- Follow site KPIs (performance, assets, infrastructure budget,) and manage action plans to ensure good performance
- Be a local relay for central teams (information gathering / local communications /)
- Formalize description of local infrastructure (Site ADD/ID card for instance) and maintain documentation up-to-date
- _

**Manage local onsite support Services (IS & IT) partners on your perimeter**:

- Manage local partner activities and monitors performance
- Formalize issues, follow up and escalation with operations teams
- Contribute to incident and problem management (led by operations team)
- Liaise with local management (including site MDs) to deal with major incidents / crisis
- Approve service requests depending on validation workflows
- Identify needs for end user training / tutorials
- The local partner perimeter (or influence area) may include one or several sites in one or several countries

**Work on local business relationship with regional partners**:

- Collect local demands, promote global services and solutions, ensure overall satisfaction
- Could participate to site workshop if IS&T needs to be represented (local cost reduction actions i.e)

**Additional Activities include local budget management and participation in audit activities for IT**

He / She will interact on a regular basis with Regional IS&T Business Partner, IS&T Business Partners PMO, Solutions Architects, Projects teams, Operations teams and Local Management.

**Educational Requirements**_ _

**Mandatory**: Degree preferably in Computer Science/information system or

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