Guest Service Supervisor
3 months ago
Work Term: Permanent
- Work Language: English
- Hours: 35 hours per week
- Education: College/CEGEP
- Experience: 2 years to less than 3 years
**Work setting**:
- Hotel, motel, resort
**Tasks**:
- Establish work schedules and procedures
- Perform same duties as workers supervised
- Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality
- Co-ordinate, assign and review work
- Hire and train staff in job duties, safety procedures and company policies
- Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery
- Requisition materials and supplies
**Work conditions and physical capabilities**:
- Attention to detail
- Fast-paced environment
- Work under pressure
**Personal suitability**:
- Accurate
- Client focus
- Dependability
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Initiative
- Interpersonal awareness
- Judgement
- Organized
- Team player
**Support for persons with disabilities**:
- Provides awareness training to employees to create a welcoming work environment for persons with disabilities
**Support for newcomers and refugees**:
- Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees
**Support for youths**:
- Provides awareness training to employees to create a welcoming work environment for youth
**Support for Veterans**:
- Provides awareness training to employees to create a welcoming work environment for Veterans
**Support for Indigenous people**:
- Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers
**Support for mature workers**:
- Provides staff with awareness training to create a welcoming work environment for mature workers
**Supports for visible minorities**:
- Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities
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