Print & Production Support Coordinator

3 weeks ago

Halifax, Canada Dalhousie University Full time

**Position Details**:

- Position Information**Position Title**
- Print & Production Support Coordinator

**Department/Unit**
- Printing Services

**Location**
- Halifax, Nova Scotia, Canada

**Posting Number**
- S126-23

**Employee Group**
- NSGEU Local 77

**Position Type**
- Term

**Duration of Contract (if applicable)**
- 1 year, with the possibility of extension

**Employment Type**
- Full Time

**Full-time Equivalency (FTE)**
- 1

**Salary**
- $20.42 - $25.90 per hour ($34,508- $43,767 per annum, 32.5 hours per week)

**Classification**
- T5

**Provisional Statement**
- This is a provisional classification. Formal classification procedures will be initiated by the Job Design Unit in approximately six months._

**About Dalhousie University**
- Dalhousie University is Atlantic Canada’s leading research-intensive university and a driver of the region’s intellectual, social and economic development. Located in the heart of Halifax, Nova Scotia, with an Agricultural Campus in Truro/Bible Hill, Dalhousie is a truly national and international university, with more than half of our almost 21,000 students coming from outside of the province. Our 6,000 faculty and staff foster a vibrant, purpose-driven community, that celebrated 200 years of academic excellence in 2018.

**Job Summary**
- Printing Services is an administrative unit that provides cost effective, timely and high quality print-related services in support of Dalhousie’s teaching, learning and research activities. Reporting to the Manager of Printing Services, the Print & Production Support Coordinator is a member of the production team responsible for producing a wide range of documents under the guidance of the print technicians and is tasked with assisting customers and coordinating client requests to ensure deadlines are met and customer satisfaction is achieved.

**Key Responsibilities**
- Assist with trouble shooting for customers using the quick print, self-serve computer stations and printers, resolve order issues and contact customers (i.e., incorrect order received or missing order).
- Operate various office printers, large format printer and fax machine - including refilling paper trays, clearing jams, changing toner cartridges, and submitting service calls.
- Safely operate laminator, punch, coiler/crimper, cutter, folder, perforator, drill, and shrink wrapper to finish various types of jobs for customers.
- Operate power jack as needed to receive pallets of paper and printed materials.
- Order intake for printing, photocopying, finishing, exam scanning, faxing, and supplies - including complete order forms on behalf of customers. Perform other administrative duties as required.

**Note**
Due to operational requirements, the successful applicant is required to work in-person on campus.

Dalhousie’s vaccine mandate has been suspended at this time, and employees no longer need to provide proof of full vaccination. However, health and safety risks to our community will continue to be monitored and a vaccine mandate may be reinstated if necessary.

**Required Qualifications**
- High school diploma, plus approximately one to two years’ experience in a print centre environment, office administration or a related environment (or an equivalent combination of training and experience).
- Previous experience working in print or print production.
- Previous experience in a fast-paced, customer-focused environment.
- Demonstrated communication (verbal and written) and customer service skills.
- Demonstrated ability to multitask and prioritize.
- Experience with MS Office (Outlook, Word, Excel), Adobe Acrobat and InDesign.

**Assets**

**Job Competencies**

**Additional Information**
- Dalhousie University supports a healthy and balanced lifestyle. Our total compensation package includes a defined benefit pension plan, health and dental plans, a health spending account, an employee and family assistance program and a tuition assistance program._

**Application Consideration**

**Diversity Statement**
- Posting Detail Information**Number of Vacancies**
- 1

**Open Date**
- 03/31/2023

**Close Date**
- 04/14/2023

**Open Until Filled**
- No

**Special Instructions to Applicant

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