Concierge- Sheraton Fallsview

4 weeks ago

Niagara Falls, Canada Canadian Niagara Hotels Full time

Niagara Falls-based Canadian Niagara Hotels Group of Companies is one of Canada’s largest and most successful diversified entertainment businesses, with more than 2500 talented professionals spread across its various Hotels, Spas, Conference Centres, Restaurants, Craft Brewery and Distillery, Indoor Waterpark, City Touring, Entertainment and Specialty Retail businesses - with more to come We are home to world-class brands including Marriott, Sheraton, IHG, Morton’s, Milestones, Hard Rock Café, Rainforest Café, Hershey and Starbucks - to name a few. Regardless of what business or role you start with, career development opportunities and rewards are endless for people delivering exceptional guest satisfaction and attaining business results.

**Concierge Responsibilities**:

- Enthusiastically welcoming/greet guests in warm, friendly, prompt and professional manner
- Assist guests with reservations and special requests
- Speak to the guest using clear and professional language when communicating/informing the guests of property amenities, services, hours of operations and local areas of interest and activities
- Communicating guests and providing guests with directions
- Other duties as assigned

**What you’ll need as Concierge**:
**Experience**: 1+ years’ experience in a luxury hotel environment

**Education**: Post-secondary education in hospitality/tourism is preferred

**Other Qualifications**:

- Outstanding knowledge of local attractions and landmarks
- Demonstrated professional telephone etiquette
- Demonstrate a professional attitude in every aspect of the position
- Ability to work under pressure and manage simultaneous tasks
- Ability to work independently with mínimal supervision

To learn more about Canadian Niagara Hotels Group of Businesses or view other current and future job opportunities please visit CNHCAREERS.CA

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