Implementation Specialist

2 weeks ago

Mississauga, Canada People Corporation Full time

We are seeking **Implementation Specialists** to join our BPA team in Toronto.

The Implementation Specialist will work directly with existing and new customers across the entire implementation life-cycle, starting with the transition from our sales team through project planning, pre and post go-live utilization, business analysis, data conversion and initial support needs. Our implementations involve extensive analysis for database configuration for complex workflows and business profiles.

Individuals in this role consult with the Business leads, peers, and customers to align setup requirements and training expectations specific to the customer’s needs. The ability to communicate effectively with all employees at the customer site, from executive to clerical to operational, as well as work cross-functionally with many ADD internal resources such as Conversion Specialists, Technical Resources, Development and Support teams to round out the team approach you can expect to be a member of.
- _

**The Implementation Specialist will**:

- Configure the software using workflow and business rules to allow clients to conduct their business processes.
- Work with other Data Conversion Specialists to achieve smooth transition of legacy data.
- Train the end-users in how to use the software through on-site, remote and classroom-led sessions.
- Be an expert on the functionality and capabilities of the software, suggesting enhancement requests to the Project Management team when appropriate.
- Provide outstanding customer service and resolve client issues throughout the implementation process.
- Work with cross-functional team members including Project Managers, Data Conversion Specialists, Quality Assurance, Technical Support Analysts and other Implementation Specialists and resources.
- Develop and maintain a high level of product and business knowledge.
- Conduct implementation analysis and training sessions with clients (remotely and at client locations) to facilitate solution configurations and interface set-up.
- Formulate recommendations, present, and support the configuration of system modules.
- Assess gaps, perform root-cause analysis, develop logical conclusions, and suggest appropriate workarounds.
- Perform data conversion analysis for legacy data.

**T**o be successful **as an **Implementation Specialist **with BPA, you will need**:

- Valid Driver’s License
- Valid Passport
- Prepared for Travel within Canada
- Excellent presentation skills
- Accounting Knowledge a Plus
- Prior customer implementation related experience preferred
- Prior experience in an external client facing role a plus
- Ability to work effectively with individuals to identify solutions and manage competing or conflicting customer stakeholder requests
- Outstanding verbal and written communication skills a must with ability to deliver effective presentations and training covering complex information to audiences of all levels
- Innovative problem solving skills
- Outstanding detail-oriented and organizational skills a must
- Self-starter with demonstrated ability to work independently, be resourceful, and set priorities appropriately
- Proficient in Microsoft Office Suite (Word, Excel, Outlook, Access, and Power Point)

**What's in it for you**:

- Learn by working alongside our experts
- Extended health care and dental benefits
- A retirement savings plan with company contributions
- A suite of Health & Wellness offerings
- Mental Health programs and support for you and your family
- Assistance for the completion of industry designations
- Competitive compensation

At People Corporation we are committed to helping businesses succeed. We are a national provider of benefits, retirement, wealth, wellness, and human resource solutions. Our experts and solutions serve over 20,000 clients representing nearly 3 million Canadians. We offer customized solutions designed to fit the unique needs of businesses and their employees, members and stakeholders.

About BPA:
BPA is a division of People Corporation and has served members and beneficiaries in their local communities since 1958. BPA is dedicated to providing a superior benefits experience to our members, businesses, and trusts in the local communities in which they live and operate.

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