Sports Shop Supervisor

7 days ago

Burnaby, Canada Canlan Sports Full time

Canlan Sports is hiring **Sports Shop Supervisor**
The Sports Shop Supervisor demonstrates initiative and impeccable customers service skills. They maintain a strong working knowledge of hockey and skating, and direct day to day operations of the Sports Shop ensuring a high level of Customer Service is achieved. This position supervises and schedules team members and maintains responsibility of Sports Shop merchandising, promotions, cost controls, sales targets and assistance in the annual operating plan preparation.
**LEADERSHIP COMPETENCIES AND RESPONSIBILITIES**
**Influencing through Developing others and Managing Resources and Conflict**
- Effectively recruit, select hire and facilitate orientation of new staff for department
- Manage and develop team within the department (inclusive of ongoing learning and development initiatives and related follow up / follow through)
- Ensure team is are properly trained to provide clientele with a superior skate sharpen
- Conduct and manage team performance reviews in-line with policy, and establishing effective, measurable goals and objectives for each staff member
- Provide positive feedback and recognition for solid performance and implement corrective action, using Performance Improvement Plans, and documents as required
- Ensure effective communication and working relationships with all stakeholders and resolve conflicts between stakeholders when required
- Follow and ensure all team members adhere to
- Canlan's policies, standard operating procedures, best practices and reporting systems
- Job expectations as detailed in their Job Descriptions

**Team Development and Customer Relationship**
- Ensure consistent delivery of Canlan's products and services to exceed established levels through a variety of ways including regular audits and strict adherence to standard operating procedures
- Ensure team is optimally scheduled to create positive customer service experience
- Substitute / cover for team member roles / shifts as required
- Troubleshoot customer service issues, questions and concerns in a timely manner
- Through a variety of methods including regular departmental meetings, communicate goals, objectives and expectations to department staff and monitor performance against them
- Proactively resolve or escalate any guest, staff member or personal concerns to manager as required

**Business Goals, Ongoing Planning and Work Management**
- Ensure that department priorities are aligned to and that full facility team supports
- The Canlan Mission, Vision and Culture Statements
- The Customer Service Charter
- Corporate priorities
- Create the Annual Operating Plan for the Sports Shop and assist the General Manager in developing forecasts
- Compile and submit department regular cost reporting accurately and within established deadlines
- Collaborate and share best practices with other Sports Shop Supervisors, Corporate Managers and/or National Director, Sports Shop Operations and Purchasing
- Ensure team members accurately and completely perform closing procedures and nightly cash outs and reports
- Develop, maintain and enforce control systems for cash and inventory
- Prepare and balance floats (tills, petty cash and safes) daily
- Submit month end reports on ACCPAC/ORION system and record/file as required
- Verify and audit department physical inventory counts, compile and submit inventory values and adjustments to Burnaby Head Office
- Through purchasing and monitoring inventory, ensure inventory levels are adequate to support sales

**Sales Leadership and Ability**
- Provide in house / on the floor team leadership ensuring sales growth and customer satisfaction
- With the facility Sales & Marketing Manager and corporate personnel maximise sales by ensuring proper execution and delivery of sports shop promotions
- Develop relationship with merchandise supplier contacts (sales reps, CSRs, etc.) and maintain contact list
- Listen effectively to all concerns and conflicts with an open mind and customer focus
- Ensure sales transactions are recorded properly (e.g. skate sharpening sales)

**Decision Making and Results**
**Manage Financial Accountability and Administrative Requirements**
- Manage opening and closing procedures
- Manage revenue and sales of Sports Goods products
- Ensure department assets are maintained according to manufacturer specifications to ensure life expectancy
- Review and process supplier invoices, adjustments and payroll hours before submitting to the General Manager for approval
- Manage invoicing and produce customer and intercompany invoices
- Ensure sports shop equipment is maintained according to manufacturer specifications to ensure life expectancy and meets operational requirements per Sport Shop Operating Manual

**OPERATIONAL RESPONSIBILITIES**
**Safety**
- Adhere to all Risk Management policies and procedures
- Enforce Health and Safety Standards with team members to ensure a safe working environment and a safe customer environ

  • Sports Shop Supervisor

    1 week ago

    Burnaby, Canada Canlan Sports Full time

    Canlan Sports is the largest private-sector owner and operator of recreational sports complexes in North America. The company's success in the sports and recreation industry is attributed to a focus on innovative programming, service excellence, world-class sports communities, and an understanding of its customers’ expectations and the commitment needed to...

  • Sports Shop Supervisor

    1 week ago

    Burnaby, Canada Canlan Sports Full time

    Canlan Sports is hiring **Sports Shop Supervisor** The Sports Shop Supervisor demonstrates initiative and impeccable customers service skills. They maintain a strong working knowledge of hockey and skating, and direct day to day operations of the Sports Shop ensuring a high level of Customer Service is achieved. This position supervises and schedules team...

  • Sports Shop Attendant

    2 weeks ago

    Burnaby, Canada Canlan Sports Full time

    Canlan Ice Sports is currently looking for a **Sports Shop Attendant** Our Sports Shop Assistants provide positive service and sales to all prospective customers in a friendly and timely manner in a clean and organized environment. **RESPONSIBILITIES** - Ensure shop opening and closing procedures are followed (shift dependant) - Receive, securely shop and...

  • Sport Shop Assistant

    2 weeks ago

    Burnaby, Canada Canlan Sports Full time

    Canlan Sports is the largest private-sector owner and operator of recreational sports complexes in North America. The company's success in the sports and recreation industry is attributed to a focus on innovative programming, service excellence, world-class sports communities, and an understanding of its customers’ expectations and the commitment needed to...

  • Operations Supervisor

    2 weeks ago

    Burnaby, Canada Canlan Sports Full time

    Canlan Sports is the largest private-sector owner and operator of recreational sports complexes in North America. The company's success in the sports and recreation industry is attributed to a focus on innovative programming, service excellence, world-class sports communities, and an understanding of its customers’ expectations and the commitment needed to...

  • Operations Supervisor

    7 days ago

    Burnaby, Canada Canlan Sports Full time

    Canlan Sports is the largest private-sector owner and operator of recreational sports complexes in North America. The company's success in the sports and recreation industry is attributed to a focus on innovative programming, service excellence, world-class sports communities, and an understanding of its customers’ expectations and the commitment needed to...

  • Sports and Recreation Leader

    1 week ago

    Burnaby, Canada Salvation Army Full time

    Description Support families and nurture their children in holistic programming. **KEY RESPONSIBILITIES**: Reporting to Child & Youth Coordinator, the Sports and Recreation Leader is responsible for: Developing, planning, and implementing a summer programme for children ages 7-12 years old. Engaging with programme participants in ways that represent our...

  • Accounts Payable Administrator

    2 weeks ago

    Burnaby, Canada Canlan Sports Full time

    Canlan Sports is the largest private-sector owner and operator of recreational sports complexes in North America. The company's success in the sports and recreation industry is attributed to a focus on innovative programming, service excellence, world-class sports communities, and an understanding of its customers’ expectations and the commitment needed to...

  • (Ptl Canada) Maintenance Shop Supervisor

    6 days ago

    Burnaby, Canada Penske Truck Leasing and Logistics Full time

    (PTL Canada) Maintenance Shop Supervisor (**Job Number**: 2220058 ) **Position Summary**: As a Penske Maintenance Supervisor you will use your excellent communication, organization, and multitasking skills to engage your diesel technicians, maintain good morale among your team, and keep your customers happy. Regular duties include coordinating, scheduling...

  • Supervisor

    7 days ago

    Burnaby, Canada Canadian Tire 603 Full time

    Are you ready to join Canada's most-shopped general merchandise retailer, with over 500 stores from coast to coast? Canadian Tire offers customers a unique mix of products and services through three specialty categories in which the organization is the market leader - automotive parts, accessories and service; sports and leisure products; and home...

  • Shop Maintenance Technician

    2 weeks ago

    Burnaby, Canada British Columbia Institute of Technology (BCIT) Full time

    BCIT’s **School of Transportation** is seeking a **regular, full-time (1.0 **FTE**) Shop Maintenance Technician.** This position responds to requests and trouble calls, completes work orders and provides quality service to the Heavy Equipment, Commercial Transport, Railway and Industrial Material Handling Logistics staff and students. Operates and...

  • Detail Supervisor

    3 weeks ago

    Burnaby, Canada DRIVING FORCE Full time

    DRIVING FORCE is currently seeking a Permanent Full-Time Detail Supervisor in our Burnaby location to support the Rentals department. The duty of the Supervisor will be to streamline the flow of work for detailers in the back shop and act as a single point of contact regarding vehicle readiness for Rentals. Why work with us? You matter, we support you. We...

  • Detail Supervisor

    1 week ago

    Burnaby, Canada Driving Force Full time

    DRIVING FORCE is currently seeking a Permanent Full-Time Detail Supervisor in our Burnaby location to support the Rentals department. The duty of the Supervisor will be to streamline the flow of work for detailers in the back shop and act as a single point of contact regarding vehicle readiness for Rentals. Why work with us? You matter, we support you. We...

  • Service Technician- Cycling and Snowsports

    3 weeks ago

    Burnaby, Canada Sporting Life Inc Full time

    **Sporting Life** Sporting Life is a leading, iconic Canadian sports lifestyle retailer. Since 1979, we've been committed to providing our customers and their families with the best possible experience—and we are continuously working to improve it every day. We offer the best in outdoor apparel and fashion, footwear, equipment and accessories for men,...

  • Manufacturing Welding Supervisor

    2 weeks ago

    Burnaby, Canada East & West Alum Craft Ltd. Full time

    **Production** - Plant Welding Supervisor / Inspector - CWB requirement - A welding supervisor is directly responsible for ensuring that qualified welders and welding operators are working in accordance to approved welding procedure data sheets on the shop floor. - Communicate job expectations and performance requirements to welders - Serve as a liaison with...

  • Powder Coating Paint Line Supervisor

    2 weeks ago

    Burnaby, Canada East & West Alum Craft Ltd. Full time

    OVERVIEW & ROLE DESCRIPTION We have a new opportunity for a Powder Coating Supervisor, we are seeking a dependable and motivated Supervisor to join our Paint Line team, at our manufacturing facility located in Burnaby B.C. The role will involve overseeing the planning, development and output of the powder coating and kitting teams and ensuring the efficient...

  • Recreation Supervisor

    1 week ago

    Burnaby, Canada Joayo Therapy Full time

    Education: - Expérience: - **Education**: - College/CEGEP - ** Work setting**: - Health care institution, facility or clinic - ** Tasks**: - Gather information on current government policies regarding recreation, sports and physical activities - Make recommendations on possible government policies related to recreation, sports and physical activities -...

  • Cook Supervisor, Pt

    3 weeks ago

    Burnaby, Canada Compass Group Full time

    **Working Title**:Cook Supervisor, PT **Employment Status**: Part-Time **Starting Hourly Rate**: 23.68 **Address**:8888 University Drive Burnaby BC V5A 1S6 **New Hire Schedule**:Flexible availability You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company...

  • Cook Supervisor, Ft

    3 weeks ago

    Burnaby, Canada Compass Group Full time

    **Working Title**:Cook Supervisor, FT **Employment Status**: Full-Time **Starting Hourly Rate**: 23.68 **Address**:8888 University Drive Burnaby BC V5A 1S6 **New Hire Schedule**:TBD You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th...

  • Guest Experience Supervisor

    2 weeks ago

    Burnaby, Canada The Amazing Brentwood Full time

    The Amazing Brentwood: The Best of Vancouver in One Amazing Place. Located in Burnaby’s Brentwood neighborhood, featuring world-class shops, restaurants, public plazas, entertainment, and 6,000+ new homes. The Amazing Brentwood is a one-of-a-kind urban gathering place that reflects the vibe of Metro Vancouver’s global community. **ABOUT THE ROLE** The...