Settlement Coordinator

**Multicultural & Immigrant Services Association of North**
**Vancouver Island (MISA)**

Coordinator in our Courtenay office location.

**Who we are **
The Immigrant Welcome Centre specializes in immigration and support services to newcomers who are settling in Campbell River, Comox Valley, and the North
Island. Also known as the Multicultural and Immigrant Services Association of
North Vancouver Island (MISA), we are a registered non-profit organization established in Campbell River in 1992.

As an award-winning organization, The Immigrant Welcome Centre is a respected leader in immigrant services and an active proponent for the sector. By fostering strategic partnerships and working to create welcoming, inclusive communities that attract and retain newcomers, we are an effective business partner in the communities we serve.

**Who you are **

As a professional you pride yourself on the following attributes:

- You genuinely enjoy working with a diverse range of people.
- You are easily able to engage people and keep them engaged through your work with them.
- You enjoy developing and empowering people.
- You have an energetic and positive approach to your work.
- You have strong computer and documentation skills.
- You are self-directed and have excellent organizational and critical thinking skills.
- You genuinely enjoy building and maintaining collaborative relationships at all levels.
- You are excited about working collaboratively to achieve results with focus and flexibility.

**The position **

**JOB TITLE: Settlement Coordinator**

**LOCATION**:Courtenay, however will require occasional travel to Campbell
River and the North Island.

**REPORTS TO: Regional Settlement Manager**

**WORKING HOURS**:35 hrs. / week

**COMPENSATION**:Based on MISA Wage Grid, Level 4, $27.25 - $32.99

***:The Settlement Coordinator will assist the Regional
Settlement Manager with the day-to-day operations and supervision of settlement staff in Courtenay. This position will provide back-up for the Campbell River office
Settlement Coordinator as required. As part of a team, they will assist immigrants with their settlement and adaptation process through comprehensive needs assessment, flexible service delivery (individual and in-group sessions) resource provision and supportive referrals. Additionally, they will support outreach services in the North Island and information and resources to non-settlement agency staff to help them understand the needs of immigrants and particular culture groups. They are responsible for providing input in agency program planning related to needs of clients, maintaining knowledge of immigration policy and updates on federal information on service delivery and ensuring reporting is up to date.

**CORE COMPETENCIES**
- Thoroughness
- Personal Credibility
- Customer Orientation
- Empowering Others
- Developing Others
- Technical Expertise

**KEY DUTIES AND RESPONSIBILITIES**

**Settlement Supervision**
- Assist with supervision of settlement staff in Courtenay. This will include assisting with staff scheduling and the delegation of shared settlement duties.
- Assist with orientation and training of settlement staff e.g. OCMS database.
- Assist with case management coaching and support of settlement staff.
- Assist with identifying professional development for settlement staff.
- Assist with follow up on client and settlement staff inquiries and complaints.
- Assists with coordinating settlement projects to achieve efficient settlement flow and employee productivity.
- Assist with designing, developing and implementing required feedback and communication systems for settlement operations.
- Assist with identifying opportunities for program enhancements.

**Orientation Information**
- Intake and determine client eligibility in collaboration with the Intake

Worker.
- Assist clients to identify/assess needs, barriers, relevant services and options.
- Assist clients to set goals, priorities and develop realistic plans toward settlement and adaptation.
- Identify appropriate services and resources relevant to needs.
- Provide clients with an overview of Canadian society and their rights and obligations.
- Provide clients with introductory and/or basic information on norms, services, and systems.
- Orient service providers presenting to clients on language and cultural barriers.
- Assist in maintaining a comprehensive library of information pamphlets, booklets and videos in various languages.
- Provide timely monthly reports and accurate client data entry/record keeping.

**Assisted Access to Services**
- Provide clients and their families with detailed information, and/or guidance to navigate through specific government processes.
- Introduce clients to relevant services and/or resources within the broader community that relates to their identified needs.
- Identify barriers to accessing broader community services and assist to schedule appointments, prepare brief correspondences, and provide interpr