Caseload Support Worker

3 weeks ago

Edmonton, Canada The Mustard Seed Society Full time

The Caseload Support Worker is part of an Intensive Case Management Team that will provide community-based support to participants connected to a Housing First Program. Reporting to the Housing Plus Manager, the Caseload Support Worker provides client
- centered care, landlord support and connection to mainstream services. They will be responsible for meeting one on one with clients on a regular basis to assist with goal setting, accessing supports and enhancing life skills to help them move towards sustainable independence. This will require a broad spectrum of supports that will vary from participant to participant, the Caseload Support Worker will have a strong focus on client support related to evictions, re-housings and graduations.

**Employment Type**: Full time
**Schedule**:Monday to Friday from 8:00am to 4:00pm
**Reporting to**:Housing Plus Manager
**City**:Edmonton
**Number of Positions to Fill**:1
**RFR #**:1001

**DUTIES AND RESPONSIBILITIES**:

- Maintain an active caseload, meet with clients on an on-going basis through home visits
- Work with the client to develop a client recovery plan that is strength based and grounded in the principles of Housing First and Harm Reduction, monitor client progress towards goals
- Maintain working knowledge of relevant community resources and supports
- Actively connect clients with internal and external community supports
- Advocate on behalf of clients
- Attend appointments with clients and provide referrals as needed
- Provide crisis intervention, as necessary
- Maintain relevant, timely and accurate documentation, including data entry into ETO
- Attend all team meetings, work collaboratively with the Housing Team and external client supports
- Maintain client confidentiality and clear boundaries,
- Life skills coaching focusing on budgeting, nutrition, employment and other areas as identified by client
- Maintain positive relations with the landlord and communicate landlord expectations to participants
- Provide written and verbal reports as requested
- Active involvement in other duties and responsibilities as determined by the Housing Plus Manager

**MINIMUM QUALIFICATIONS AND SKILLS**
- Undergraduate degree in Social Work or related field is preferred
- Experience working with clients at risk; direct experience with Housing First initiatives and previous case management considered a strong asset
- Understanding of barriers related to mental health, addiction, trauma and poverty
- Understanding of Housing First and Harm Reduction principles
- Able to maintain healthy boundaries, communicate care, and provide professional referrals
- Excellent interpersonal, communication and documentations skills
- Well-developed skills in relation to conflict resolution, advocacy and creative problem solving
- A self-starter with the ability to work with mínimal supervision
- Valid class 5 driver’s license, personal vehicle and $2 million liability insurance are required

**WORKING CONDITIONS**
- This position is dependent on government funding and maybe adjusted as required
- Full-time, Monday to Friday, however, some weekend and evening work will be required
- Office work environment as well as visitation in client homes, travel out of office is required
- Physical effort is mínimal, able to lift 50 lbs. routinely. Must be able to walk upstairs, to accompany community participants to public buildings and private homes
- This position requires varied mental and emotional effort, must be able to respond appropriately to intense situations, provide conflict resolution, and work directly with clients at risk
- Employees are to be aware that many of our clients may experience difficulties or impairment at times, which could result in them uttering threats, discriminatory statements, and other insults at your person. This may in a raised voice, or in seeing unpredictable behaviour up to and including the possibility of them becoming aggressive
- Training on how to respond is provided, but this is to be considered typical working conditions. Many of our clients are unaware of the impact of these comments
ADDITIONAL REQUIREMENTS
- An Satisfactory Employment Background Check and Vulnerable Sector Check is required for this position at The Mustard Seed
- As The Mustard Seed is a Christian ministry, we require our employees to agree to respect and not detract from The Mustard Seed’s Employment Values during their employment at The Mustard Seed.
- Must have legal authorization to work in Canada on a full-time basis for anyone other than current employer

**COMPENSATION & BENEFITS**
The Mustard Seed offers a competitive compensation package including 100% employer paid extended health and dental benefits for staff and dependents, matching RRSP after one year of service, and wellness days.

**NOTE**
- Your privacy is important to us. The information we collect is used solely for consideration for employment.
- Please visit our careers page to see more job opportunities.

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