Assistant General Manager

3 weeks ago

Kingston, Canada IHOP Full time

**Job Overview**
We are seeking an experienced and highly motivated Assistant General Manager to join our IHOP team. As the Assistant General Manager, you will play a key role in supporting the overall operations of the restaurant, ensuring a high standard of customer service, and leading a team to deliver exceptional guest experiences. If you're a natural leader with a passion for hospitality and team development, this is the perfect opportunity for you.

**Responsibilities**:

- Assist the General Manager in overseeing daily restaurant operations, ensuring efficient and smooth service.
- Manage and motivate a team of front and back-of-house staff to maintain a positive, productive work environment.
- Ensure the highest standards of food quality, cleanliness, and guest service are met.
- Address guest concerns or complaints in a professional and timely manner to ensure satisfaction.
- Monitor and manage restaurant inventory, placing orders as necessary to maintain stock levels.
- Support recruitment, training, and development of staff to enhance their skills and improve overall performance.
- Assist in managing budgets, tracking financial performance, and implementing cost-control measures.
- Help enforce health, safety, and sanitation regulations to maintain a safe work environment.
- Assist in planning and executing restaurant marketing initiatives to boost sales and guest satisfaction.
- Work flexible hours, including weekends and holidays, to meet the needs of the business.

**Requirements**:

- Previous experience in a management or supervisory role in the restaurant or hospitality industry.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills, with the ability to connect with guests and staff.
- Ability to handle multiple tasks and make quick, effective decisions in a fast-paced environment.
- Strong organizational skills and attention to detail.
- Knowledge of restaurant operations, including inventory management, budgeting, and staff training.
- Flexibility to work nights, weekends, and holidays as required.
- A passion for providing excellent guest service and creating a positive dining experience.

**Benefits**:

- Discounted or free food
- Flexible schedule
- On-site parking
- Store discount

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Weekends as needed

**Education**:

- Bachelor's Degree (preferred)

Work Location: In person

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