Intermediate Technician, Audiovisual and

3 weeks ago

Ottawa, Canada University of Ottawa Full time

**Job Type**:
Employee

**Duration in Months** **(for fixed-term jobs):
12

**Job Family**:
Technical Support

**# of Open Positions**:
1

**Faculty/Service - Department**:
Educational Technologies Support

**Campus**:
Main Campus

**Union Affiliation**:
UOITP

**Date Posted**:
October 17, 2024

**Applications must be received **BEFORE**:
October 28, 2024

**Hours per week**:
35

**Salary Grade**:
UOITP Grade 08

**Salary Range**:
$64,460.00 - $80,147.00

About Information Technology:
Information Technology is a dynamic and collaborative environment. We are focused on prioritizing and optimizing technological investments that facilitate the best student experience, as well as the activities of faculty, researchers and staff. Our greatest strength are the people working with us. People like you, professionals eager to flex their intellectual muscle and achieve new heights in their career. Working here gives you access to a great IT environment, rich with a diverse range of platforms, products, and services. This is a place where innovative ideas are welcome.

In a nutshell: working here is challenging and rewarding. It’ll bring out the best of you. We want people that have the drive to advance IT in higher education. We have the technologies to keep your inner fires burning, and benefits that can help you sustain a better lifestyle. And all this minutes away from gyms, the Byward Market, downtown, and the Rideau Canal at lunch time for runners and skaters.

**Position Purpose**

**In this role, your responsibilities will include**:

- ** Installation Services**: Perform cabling and new equipment installations in classrooms and specialized facilities. Includes installations of various types of educational technology equipment used in a pedagogical setting, on or off campus.
- ** Client Support**: Provide immediate support during classroom and video/audio conference malfunctions; ensure equipment and/or software is repaired in a timely manner, or provide alternate solutions; participate in development of new procedures to streamline and improve customer service especially in regards to any pedagogical support activities, on and off campus.
- ** Client Operations**:Ensures proper connection of classrooms and individual users (professors or students) for all regular credited academic courses with a distance component as well as for similar activities for the University community at large.
- ** Monitoring and Maintenance**: Perform regular inspections to ensure a high level of security, reliability and performance of classroom educational technologies, on and off campus, in order to provide a positive and productive learning environment and to protect the University’s computer network integrity. Ensure consistent accessibility to multimedia rooms by providing, monitoring and maintaining IP addresses, accounts and access codes/cards.

**What you will bring**:

- Several years of experience in providing technical support and training to clients, on site and remotely;
- A valid A+ Certification or willingness to obtain;
- Health and safety certification for construction and maintenance operations or willingness to obtain;
- Knowledge of micro-computing technology (software, drivers, peripherals, hardware, compatibility);
- Knowledge of audio-visual systems and devices; design, cabling and termination skills;
- Ability to work independently and in a team;
- Planning and problem solving skills;
- Ability to work under pressure, manage multiple priorities and meet strict deadlines;
- Ability to lift and transport objects up to 20kg, climb ladders and occasionally work in confined spaces;
- Bilingualism - English and French (written and spoken).

LI-DP

**Key Competencies at uOttawa**:
Here are the required competencies for all or our employees at uOttawa:
**Planning**:Organize in time a series of actions or events in order to realize an objective or a project. Plan and organize own work and priorities in regular daily activities.
**Initiative**:Demonstrate creativity and initiative to suggest improvements and encourage positive results. Is proactive and self-starting. Show availability and willingness to go above and beyond whenever it is possible.
**Client Service Orientation**:Help or serve others to meet their needs. This implies anticipating and identifying the needs of internal and external clients and finding solutions on how to meet them.
**Teamwork and Cooperation**:Cooperate and work well with other members of the team to reach common goal(s). Accept and give constructive feedback. Able to adjust own behaviour to reach the goals of the team.

**Note: if this is a union position**:The hiring process will be governed by the current collective agreement related to the union affiliation noted above; you can click here to find out more.

Prior to May 1, 2022, the University required all students, faculty, staff, and visitors (including contractors) to be fully vaccinated against Covid-19 as defined in Policy 12

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