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Medical Receptionist

4 months ago

Edmonton, Canada Insight Medical Imaging Full time

**Job Profile**: Medical Receptionist - Float

**Reports to**:Reception Manager

**Direct Reports**:N/A

**Hours**: 1.0FTE, 37.5 hours/week, permanent full-time

**Location**: All Locations as Needed

**Closing date**: February 25, 2024

**Position Summary**

As a receptionist, you play an integral role in all our journeys, by ensuring that we continue to provide reliable, accurate, and compassionate services to our patients, referring physicians, and your coworkers.

As the first point of contact in the clinic you will set the tone for our patient journey within the clinic, as such we expect that you will enter every interaction with respect and dignity by providing every patient with clear, detailed, and timely care.

Your main responsibilities will include checking patients in for exams, booking follow up studies as required, coordinating patients for multiple exams, ensuring that all front desk responsibilities are completed, all while ensuring a smooth patient and clinic flow.

**_ As a float employee, you will not know your shift ahead of the scheduled date and can be scheduled to work at any clinic as business needs require. (Shift times and location are determined on the morning of each shift). This position does qualify for a Monthly Car Allowance._**

**Insight offers**:

- Competitive Compensation
- Paid Vacation
- Flex Days & Appointment Time
- RRSP Matching
- Educational Allowance
- Employer Paid Benefits
- Healthcare Spending Account
- Staff Events
- Work-Life Balance

**Major Accountabilities and Responsibilities**
- Greeting and checking in of all patients
- Documentation of patient information on computer
- Notifies appropriate department of patient arrival.
- Ensures all previous examinations are imported
- Porter and change patients in preparation for exams
- Answering phones and directing calls to correct recipient when necessary
- Handle all incoming report and image requests
- Requesting previous exams from outside facilities
- Looking up and importing previous studies prior to arrival of scheduled patients
- Photocopying, faxing, mailing
- Order and maintain adequate office inventory
- Constant communication with Diagnostic Imaging staff
- Must maintain the utmost in professional confidence of patient information and/or results
- Schedule all follow up examinations
- Schedule appointments for all in house patients
- Provide patients with exam preparations
- Ensure the front waiting room is tidy
- Unpack and distribute daily courier bags
- Sign for and direct any deliveries and supplies coming into the clinic
- Any other duties deemed necessary by Site Lead or Reception Manager

**Skills, Abilities, and Knowledge**
- Ability to work as a team member or independently
- Self-motivated
- Ability to work in a fast paced/high stress environment
- Excellent communication skills - verbally and written
- Excellent communication, interpersonal skills, and computer skills
- Pleasant interpersonal skills
- Personal skills which include attention to detail and accuracy
- Ability to interact with patients in a tactful and courteous manner
- Willingness to adapt to new polices and procedures
- Knowledge of office routines, schedules, and protocol

**Qualifications**
- Grade 12 graduate.
- Computer experience with minimum 50 words per minute
- Knowledge and understand of medical terminology are considered an asset
- Medical Office Assistant, Unit Clerk, Medical Transcription program an asset

We thank all applicants for their interest, only those selected for an interview will be contacted.