Employment Outreach Counsellor
2 days ago
SUMMARY:
The incumbent will report to the Coordinator, Employment Services. The Employment Outreach Counsellor will assist in providing resource and information assistance to clients utilizing the Employment Services Center site to address their employment needs. In this role, the Employment Outreach Counsellor will provide administrative assistance and support to the Employment Services team.
DUTIES AND RESPONSIBLITIES:
- Welcome and greet client as they arrive to the center or over phone
- Answer general phone inquiries in professional and courteous manner and direct calls to appropriate staff
- Build relations with community partners by obtaining program information and sharing Achev programs and services
- Research and aid with information on the local labour market, career and occupations, education & training as well as employment opportunities and job search strategies
- Enter client information into data base
- Assist with locating and filing documents
- Assist in the tracking of client inquiries and activities for reporting purposes
- Assist with the organization of workshops and special events in the Employment Services Centre
- Aid with administrative services including general office supports
- Provide support to clients utilizing computer resources as well as other center resources Conduct outreach activities for the promotion of ES Services as required
- Other duties and responsibilities as assigned by management
QUALIFICATIONS:
- Must be between ages 15 and 30 years of age at the start of employment
- Have been registered as full-time students in the previous academic year and must intend to return to school on a full-time basis in the next academic year
- Possess solid administrative skills and have a demonstrated ability in the use of M.S. office products, web browsers and online research tools and social media tools
- Experience working in a customer service or direct delivery of services to the public in a marketing outreach, public relations or related role
- Excellent written, verbal communication, interpersonal and customer service skills
- Knowledge of job search strategies and settlement services would be considered an asset
- Enjoy a wide variety of tasks in a fast-paced environment
- Strong team player, with the ability to prioritize and problem solve
- Experience working with diverse cultural groups
- Preference will be given to those students studying in a related field is preferred be Canadian Citizen, Permanent Resident, or person to whom refugee protection has been conferred under the Immigration and Refugee Protection Act and; must be legally entitled to work in Canada in accordance with relevant provincial/territorial legislation and regulations
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