System and Network Administrator

3 weeks ago


Markham, Canada TechAide Consulting Corp. Full time

**About us**

A leading Microsoft partner specializing in comprehensive managed IT services, Microsoft 365, and cloud solutions. With a strong focus on both on-premises and cloud environments, we excel in designing, architecting, maintaining, and securing IT infrastructures for our valued clients. Our team of seasoned professionals is dedicated to providing top-notch support, ensuring that our clients' IT needs are not just met but exceeded. From service and infrastructure maintenance to proactive management and security, we offer a full suite of services tailored to optimize efficiency and productivity for businesses of all sizes. Join us in shaping the future of IT solutions and delivering unparalleled support to our clients. Discover rewarding opportunities for growth and development at TechAide Consulting Corp.

**Role Description**

**Duties**
- Design, install, configure, and maintain network hardware and software infrastructure.
- Monitor network performance and troubleshoot issues.
- Implement network security measures to protect data and systems.
- Optimize network usage and efficiency.
- Perform network upgrades and repairs as needed.
- Manage and maintain servers running Linux and Windows.
- Manage and maintain NAS storage devices and ensure high availability.
- Provide support to users on day-to-day tasks.
- Document network and services and maintain the documentation up-to date.

**Qualifications**
- Associate's degree or higher in Information Technology or a related field or equivalent experience
- 3+ years of experience in technical support roles in a Windows and Linux environment
- Knowledge of Windows 10&11, Microsoft Office, and basic network protocols
- Ability to work independently and manage multiple projects and priorities.
- Excellent verbal and written communication skills, including the ability to explain technical concepts to non-technical users.
- Strong problem-solving skills and attention to detail
- Experience with helpdesk ticketing systems and ITIL best practices is a plus.
- CompTIA A+ and/or Microsoft Certified Desktop Support Technician (MCDST) certifications are a plus.
- Ability to create and maintain documentation, including network and service documentation using Draw.io and Visio.
- Experience with Mikrotik network equipment is a plus.

**What do you bring**:

- Technical Aptitude: A strong interest and aptitude for technology, with the ability to quickly learn and adapt to new systems and technologies.
- Analytical Thinking: The ability to analyze complex technical issues, identify root causes, and develop effective solutions in a logical and systematic manner.
- Attention to Detail: Meticulous attention to detail when troubleshooting issues, configuring systems, and documenting procedures to ensure accuracy and reliability.
- Problem-Solving Skills: Strong problem-solving skills to diagnose and resolve technical issues efficiently, often under pressure and within tight deadlines.
- Time Management: Effective time management and prioritization skills to manage multiple tasks, projects, and support requests simultaneously while meeting deadlines.
- Creativity and Innovation: A creative mindset with the ability to think critically, explore alternative solutions, and innovate new approaches to problem-solving and system optimization.
- Out-of-the-Box Thinking: A willingness to challenge conventional methods and explore unconventional solutions to complex technical problems, fostering creativity and innovation in the workplace.

Expected start date: 2024-03-01

**Job Types**: Full-time, Fixed term contract
Contract length: 12 months

**Salary**: $3,500.00-$4,500.00 per month

**Benefits**:

- On-site parking

Schedule:

- Monday to Friday

**Experience**:

- system administration: 2 years (required)

Ability to Commute:

- Markham, ON (required)

Work Location: In person

Expected start date: 2024-03-01



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