Customer Service Credit Clerk

2 weeks ago

Cornwall, Canada CORNWALL ELECTRIC Full time

**CREDIT & CUSTOMER SERVICE CLERK**

**(PART-TIME CONTRACT FOR MATERNITY LEAVE)**

This position is located in beautiful Cornwall, Ontario, which is a safe and friendly growing community located on the banks of the St. Lawrence River in Eastern Ontario. Reporting to the Supervisor, Customer Service, this position will be the primary contact for customer phone inquiries regarding moves, reconnections, meter changes, and will effectively resolve complex customer account issues, in accordance with Company policy, procedures, and legislative requirements.
- Completion of post secondary** **education in Social Sciences, Business Administration, or in a related discipline.
- Five (5) years’ experience in a customer service-related position.
- Demonstrated ability to perform mathematical calculations.
- Highly proficient in MS Office; experience in SAP would be an asset.
- Able to work under pressure and requires good judgment and tact to obtain customer credit cooperation.
- Ability to effectively co-ordinate work with others in the duties assigned.
- Requires initiative to carry out the work assigned with mínimal supervision.
- Excellent communication skills in both English (spoken and written) and French (spoken).
- Excellent verbal, written and interpersonal communications skills including the ability to build successful working relationships.
- Must hold and maintain a valid Ontario **“G”** license with a clean driving abstract.

We thank all respondents, however due to volume we will only contact those selected for an interview.

Cornwall Electric, together with FortisOntario, is committed to nurturing a positive, professional, and equal opportunity workforce. In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, we are equipped to accommodate individual needs identified to us throughout our hiring process.

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