Patient Care Coordinator

5 months ago

Halifax, Canada The Snore Shop Full time

The Snore Shop Atlantic Inc. is part of Canada’s largest privately-owned obstructive sleep apnea treatment group, that delivers a patient-centric health care experience through our clinic operations across the Maritimes. We have patients, not customers; clinics, not stores; and an unwavering commitment to improve the lives of everyone who allows us the privilege of participating in their health care. Built on a model of continuing care, we believe that if we do right by a patient we will create a lifetime relationship. If you aspire to change the lives of those we serve, then we may have a wonderful opportunity for you.

We are currently seeking a **Patient Care Coordinator **to work at our Hemlock location for 12-18 months supporting NovaResp in a clinical trial.

**Key Accountabilities**:

- General office administrative duties include managing appointments for patients and clinicians, processing doctor referrals, etc.
- Perform data entry tasks.
- Confidentially manage patient accounts.
- Schedule patient visits and answer pre-visit questions.
- Work as a team player to ensure each patient receives the best service possible.
- Schedule patient appointments and procedures according to established protocol.
- Perform other related duties as assigned.

**Qualifications**
- Post-secondary program or currently enrolled in administration/accounting.
- Previous customer service experience.
- Strong communication skills and a professional attitude.
- Works well under pressure and in fast paced environments to meet deadlines.
- Quick learner, can self-direct, pays close attention to detail and enjoys meeting and assisting others.
- Microsoft Office skills and Salesforce experience are assets.
- Experience with virtual care an asset; must be willing to integrate virtual care into practice

**Job Types**: Full-time, Fixed term contract
Contract length: 12 months

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Application question(s):

- What are your salary expectations for this position?
- How did you hear about this role?

**Experience**:

- customer service: 2 years (required)
- administrative: 1 year (required)

Work Location: In person

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