Director, Underwriting

**WHO ARE WE?**

The GroupHEALTH Family of Companies is a leading Canadian provider of employee benefits, made up of GroupHEALTH Benefit Solutions, GroupSource, Manion Wilkins & Associates Ltd, and Disability Management Institute and an additional 7 operating companies.

GroupHEALTH holds substantial controlling interest of the above companies and is a wholly owned subsidiary of Munich Re New Ventures, a division of Munich Re—one of the world’s leading providers of reinsurance, primary insurance, and insurance-related risk solutions.

**YOUR ROLE**

This position requires strong leadership skills, extensive experience in underwriting or group benefits, and a proven ability to manage complex projects and influence stakeholders across all levels of the organization.

**YOUR IMPACT**
- Instill a culture of process improvement and operational excellence within the team..
- Collaborate with other departments to drive cross-functional process improvements.
- Mentor and manage first-level leaders, providing support and guidance to achieve quarterly and annual objectives.
- Contribute to succession planning and leadership development initiatives.
- Hire, train, and evaluate underwriting staff, fostering an environment of continuous development.
- Manage resources effectively to meet departmental goals, particularly around service level agreements (SLAs) and by tracking key performance indicators (KPIs).
- Lead projects that drive business strategy and process improvements from initiation through implementation.
- Oversee documentation, training, and communication strategies for new processes.
- Work closely with senior underwriters to develop creative, proactive underwriting solutions that balance high closing ratios and appropriate financial outcomes.
- Lead the development of underwriting guidelines and process best practices for intake, quotes, sold cases, medical underwriting, and renewals.
- Ensure accuracy and timeliness in the production of quotes and reports, as well as in the processing of sold groups.
- Collaborate with New Business, Client Service, Finance, and BI teams to ensure data flows correctly into the system and is accurately reflected in business operations.
- Increase underwriting bench strength and contribute to increasing group insurance knowledge across the organization.

**WHAT TO EXPECT**

First 3 Months:

- Gain a comprehensive understanding of the Family of Companies (FOC) and the organizational structure.
- Meet with GroupHEALTH leadership and key department heads to understand cross-functional relationships.
- Familiarize yourself with current systems, tools, and processes related to underwriting operations.
- Review ongoing strategic initiatives and evaluate upcoming challenges and opportunities.
- Build relationships with the Munich team for regular operational underwriting reviews.

6 Months:

- Develop and monitor departmental KPIs to track performance and identify areas for improvement.
- Lead two key operational initiatives aimed at improving process efficiency and effectiveness.
- Build a deep understanding of GroupHEALTH’s benefits and product offerings.
- Develop working relationships with each line of business to ensure a cohesive approach to underwriting.

12 Months:

- Establish yourself as a leader and mentor within the team, promoting teamwork and continuous improvement.
- Implement process improvement frameworks across underwriting operations.
- Launch an organization-wide initiative promoting a culture of continuous improvement.
- Execute the strategic business plan and deliver measurable results.
- Becoming a key contributor in the review/analysis of the performance of various blocks of business.

**THIS IS YOU**
- Bachelor's degree in Bbusiness Aadministration, Actuarial Science, Finance, Risk Management, or a related field; Master's degree or professional certification (such as CEBS, FLMI, or FSA) is strongly preferred.
- 58+ years of leadership experience, including managing teams in underwriting, operations, or related fields.
- Proven track record of driving process improvement initiatives and leading large-scale projects in complex organizational environments.
- 5+ years of experience in group benefits, underwriting.
- Strong experience working with CRM systems and familiarity with Agile project management methodologies.
- Demonstrated ability to lead cross-functional teams and influence senior leadership in strategic decision-making.
- Advanced proficiency in Microsoft Office, especially Excel, and working in a data-driven, numbers-focused environment.

**WHAT YOU'LL GET**
- Comfortable and competitive compensation and benefits.
- Enjoy a minimum of 4 weeks' vacation with our company-wide policy.
- Benefit from flex days to maintain a healthy work-life balance.
- Engage in wellness programs to support your well-being.
- Grow your skills and knowledge through our employee education program.

**YOUR COMPENSATION**

At the time of this posting, the estimated