Service Manager

2 weeks ago

Surrey, Canada First Truck Centre Full time

Position: Service Manager

Position Type: Full time

Location: Surrey, BC

Work Schedule: Monday
- Friday

**Position Overview**

With 12 branches spread across Alberta and British Columbia, we have become the largest DTNA Elite support-certified group of facilities in Canada. First Truck Centre believes in fostering a better tomorrow through the power of one by offering various sales, vehicle maintenance, necessary parts, and collision services to the industry.

We are looking for a TOP Service Manager in the industry who is ready to build a long-term career playing a key role in the management of technicians, repairs and customer service function of our operation. We believe in training our employees to be the best in the industry and empowering them to make decisions. We strive for a culture that believes in fostering a better tomorrow.

**Compensation Plan**
- Competitive base wage
- Annual bonus program
- Employer-paid technical training as required
- Paid Vacation
- Employer RRSP matching and shareholder program

**Wellness Support**
- Generous boot allowance
- Company-paid extended health coverage that includes medical, dental, and vision
- Basic life insurance, disability, and wellness programs

We are looking to hire a Service Manager that brings knowledge, leadership and positivity to the team, everyday

**Primary Job Functions**
- Participate in the development of strategic priorities and annual budget for the Service Department
- Maintain awareness of current and projected market conditions
- Develop and implement appropriate strategies and programs necessary to attain the dealership's service objectives
- Overall Service Department pro-active financial management
- Direct involvement to meet or exceed all budgetary guidelines set for the Service Department: This includes Productivity, Efficiency, Revenue, Gross Profit Margins, and Expense Controls. Regularly monitor actual performance to plan and ascertain reasons for variances.
- Marketing, growth, and development.
- Customer visits and marketing of the Service Department
- Develop and maintain a base of loyal customers
- Manage Customer Maintenance Contracts
- Actively bid on new tenders available
- Obtain authorization and review repair orders
- Direct involvement in resolving customer complaints and customer relations
- Direct involvement to improve and to develop new and better policies, processes, and procedures
- Recruiting and hiring of service personnel
- Deal with and resolve any personnel issues
- Conduct frequent team huddles to ensure strong communication within department
- Complete annual reviews of employees and develop action plans for required improvement
- Coach and supervise all Service Department personnel in the performance of their duties
- Monitor techs productivity and efficiency
- Maintain technician file for apprenticeship documentation and other payroll matters
- Manage all payroll documentation
- Stay up to date with all technological advances in product and tooling
- Direct involvement in the purchasing and maintenance of all shop tools and equipment
- Contact vendor representatives for assistance when the need arises
- Comply with the Health and Safety Program Assignment of Responsibility duties as listed for 'Manager'
- Act as a liaison between all departments

**Qualifications**
- 5+ years experience working in a service department
- A strong commitment to developing the Service Team and fostering a positive work culture.
- Journeyman Heavy Duty Mechanic ticket an asset
- Strong problem solving and decision-making skills to determine appropriate actions
- Exceptional analytical, problem solving, and management skills
- Strong verbal and written communication skills
- Represent First Truck Centre in a professional manner using our core values to assist with making decisions and conducting business
- Maintain 5S standards and cleanliness in workspace
- Participate and encourage a culture of continuous improvement

**For more information about everything First Truck, please visit us at firsttruck.ca.**

We are an equal opportunity employer.

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