Scheduling Coordinator

3 weeks ago

Toronto, Canada Q Medical Full time

Position: Scheduling Coordinator
Reporting to: Director of Operations
Location: Q Medical Clinic (North York)

**About Q Medical**:
Q Medical is a provider of independent medical assessment services dealing with motor vehicle accidents in Ontario. With medical expertise across every specialty and discipline, a roster of leading physicians, and a thorough understanding of case law, we strive to redefine what it means to be a truly independent provider. We do so with an unwavering commitment to objectivity and fairness. We have been exponentially expanding our team and have more reach in the community than ever before. Our approach is to build empathy and treat our clients like a member of our own family in their path to recovery.

**Position Summary**:
The Scheduling Coordinator is responsible for providing timely scheduling of assessments with our assessor pool. The role will involve monitoring of all incoming referrals, timely acceptance and distribution of referrals, referral data entry, communication and follow up for signatures, scheduling of the assessments, and any secondary services as required. The Scheduling Coordinator will work with our stakeholders to schedule assessments in line with client and assessor preferences.

The position will report to the Director of Operations. They will work closely and collaboratively with the our Medical and Case Coordinators, Quality Assurance Team, CAT department, and our cross functional departments including Human Resources and the Finance Department.

**Responsibilities**
- Review and acknowledgement of incoming referrals in accordance with company timelines
- Enter new referrals into Universal or other MIS and /or tracking sheet
- Assignment of referral to a case coordinators and creating client electronic files
- Follow up on client OCF signatures and monitoring of HCAI
- Scheduling of assessments and requesting of medical documents from health care providers
- Scheduling and coordinating secondary service providers such as translation and transportation for clients
- Prepare tracking for transportation and translation as required
- Preparation of scheduling documents
- Communication with stakeholders as required from diverse professions and educational backgrounds
- _**Exceptional customer service**_
- Coordinating with assessors in advance and working with various schedules and timelines
- Daily, weekly and monthly reporting as required
- Other responsibilities as required.

**Qualifications**
**Experience**:

- 1 year of experience in scheduling or administrative position in a healthcare setting
- Clinical knowledge an asset
- Knowledge of the SABS an asset
- Prior experience in the MVA industry

**Education and Certifications**:

- University degree in related field (health sciences, administrative studies, etc.)

**Knowledge and Skills**:

- Excellent analytical, critical thinking, problem solving and reasoning skills
- Demonstrated ability to develop and maintain professional relationships with colleagues, external partners and providers;
- Demonstrated ability to work independently and as part of a team;
- _**Understanding of SABS an asset;**_
- Ability to communicate clearly and effectively with all stakeholders;
- Extensive experience using Microsoft Office, specifically Word;
- Ability to use Universal or other MIS
- Meticulous attention to detail;
- Multi-tasking, time management, planning and organizing;
- Ability to maintain confidentiality.

**Job Types**: Full-time, Permanent

**Salary**: $17.00-$21.00 per hour

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Toronto, ON: reliably commute or plan to relocate before starting work (preferred)

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- Scheduling in healthcare or rehabilitation: 1 year (preferred)
- motor vehicle accident industry: 1 year (preferred)

Work Location: In person

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