Practice Manager

2 weeks ago

St Thomas, Canada Elgin Animal Hospital Full time

At **Elgin Animal Hospital**, we pride ourselves on being more than just a veterinary clinic; we are a close-knit community of dedicated professionals who share a common goal - to provide exceptional care to our furry patients and their loving owners. Our commitment to excellence and our passion for animal welfare set us apart.

The Practice Manager will ensure the smooth and efficient operation of their clinic and a spectacular client experience. This role is a full-time position that reports to the Operations Director.
- Oversee smooth and efficient operations of the clinics
- Recruit, train, and motivate staff
- Handle HR issues when they arise, and escalate to the Operations Director if needed
- Work with the Operations Director to create and execute the vision for the clinics
- Help grow the clinics in both revenue and new clientele
- Create action plans for the clinic and staff to maximize success
- Prepare regular reports on a weekly basis
- Previous experience as an outlet manager, preferably in the veterinary, retail, or healthcare industry(but not required)
- You will oversee a large team, therefore exceptional people skills and proven leadership skills are a must
- Experience with shifts, and drafting/managing schedules
- Good management and leadership skills with the ability to set priorities, delegate, motivate and develop the hospital and team to become top performers in the community
- You must be a client service professional, who puts the client first at all times
- An experienced people manager, who has hired, trained and held people accountable for their performance
- Developed emotional intelligence to be able to contain emotional situations around the clinic
- Solid communication skills, both when dealing with clients and interpersonal relationships
- Collaboration skills demonstrating a strong desire to build rapport and solid relationships with team members, clients and the community
- Financial skills to understand the needs of the business and the importance of growing revenues and controlling expenses
- Passion for what you do every day Enthusiasm, energy and a positive attitude are a must

The Clinic managers are the gatekeepers of the clinic and they will be fully supported by the Operations Director, with access to different resources, including continuous training and development to support and ensure their success in managing the clinic.

**Job Types**: Full-time, Permanent

Pay: $44,375.77-$66,000.00 per year

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Wellness program

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus pay

Application question(s):

- Do you have experience managing people?

Work Location: In person

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