Member Service Representative 1

5 months ago

Courtenay, Canada Coastal Community Credit Union Full time

**Position Ty**pe**:Permanent

**Together, Let’s Do Great Things**

We’re the largest financial institution based on Vancouver Island and the Gulf Islands, and we’ve got an opportunity for you. We are looking for a **Member Service Representative,** so if you’re passionate about improving people’s financial health and have experience with sales and service, we’d like to hear from you.

**What’s the role?**

As a **Member Service Representative**, under direct supervision you will process a variety of financial and non-financial transactions for members within the guidelines established. Coastal Community Credit Union strives "to be the leaders in building relationships that improve financial health, enrich people’s lives and build healthier communities" and it is your responsibility as a **Member Service Representative** to be the primary point of contact for members and carry the vision statement forward in order to build, maintain, attract and expand the member’s relationship with the credit union.

Your duties will include:

- Accurately processes a variety of transactions to meet the needs of our members.
- Providing sales and service expertise to inform members of new products/services and changes to existing products/services.
- Answering telephone inquiries.
- Providing members access into safety deposit boxes.
- End of day processing and balancing to be completed in a timely manner as per established procedures.
- Performing other related duties as assigned.

**What are we looking for?**
- A secondary school diploma with academic emphasis
- 1 year post-secondary education
- Up to 1 year of work experience in a sales and service position

Ideally, you are a flexible, collaborative team player with:

- Excellent communication skills and the ability to articulate in a clear, concise manner is required to transfer information and understanding to members.
- Effective listening skills to engage members in conversation to understand and identify their immediate financial needs, and provide resolution through sourcing information, matching an appropriate product/service and/or referring members to the appropriate individual to complete their request.
- The ability to multitask with keyboarding and internet/computer navigation skills for searching on-line client data and product information while simultaneously conversing with the member is essential to ensure that members receive excellent member service.
- Interviewing skills and the ability to ask probing questions are required, as well as having the flexibility to adapt to each request and move between a variety of member concerns/questions/requests.

If you’re an approachable problem solver who embraces self-development and life-long learning, you’ll be a great fit with us.

**Who are we?**

Since first forming in 1946, Coastal Community has grown to become the largest financial services provider based on Vancouver Island. We’re proud of the legacy we’ve built and the things that make us who we are:

- We’re 100% member-owned, with all decisions made locally—right here on Vancouver Island.
- We’re a growing organization with over $4 billion in assets under management. Coastal Community helps improve the financial health of over 100,000 members and clients through our 24 branches, 16 insurance offices, 4 business centres, plus our wide range of online and digital services.
- We believe in making meaningful contributions to the communities we call home. Each year, we give over half a million to community organizations and programs.

At Coastal Community we are dedicated to serving our local community by prioritizing diversity, equality, inclusion, and supporting a sense of belonging for all. We value every individual’s unique experience and perspective. As a result, we empower individuals to achieve their financial goals, enrich lives, and build healthier communities.

Embarking on a journey with Coastal Community means joining an exceptional team, engaging in meaningful work, and enjoying fulfilling experiences along the way. We offer a generous total rewards package and a great work/life balance because we want you to spend your career here. Many people do

We take pride in offering a comprehensive total rewards package and workplace culture that's second to none. This includes a substantial extended benefits package, an impressive 11.50% Employer-paid RRSP contribution, investments in your education and training, banking perks, and so much more

The wage ranges provided are based on the Union collective agreement.

Part Time Role Range (Hourly Wage) - $23.90 to $28.26

If this role resonates with your passion and skills, we would love to hear from you.

  • Member Service Representative 1

    5 months ago

    Courtenay, Canada Coastal Community Credit Union Full time

    **Positi**on Type**:Temporary **Duration**: Approximately eighteen (18) months **Together, Let’s Do Great Things!** We’re the largest financial institution based on Vancouver Island and the Gulf Islands, and we’ve got an opportunity for you. We are looking for a **Member Service Representative,** so if you’re passionate about improving people’s...

  • Member Service Representative 1

    2 months ago

    Courtenay, Canada Coastal Community Credit Union Full time

    **Position Type**:Permanent **Together, Let’s Do Great Things!** We’re the largest financial institution based on Vancouver Island and the Gulf Islands, and we’ve got an opportunity for you. We are looking for a **Member Service Representative,** so if you’re passionate about improving people’s financial health and have experience with sales and...

  • Member Service Representative 1

    5 months ago

    Courtenay, Canada Coastal Community Credit Union Full time

    **Position Ty**pe**:Temporary **Duration**: Approximately 3 months **Together, Let’s Do Great Things!** We’re the largest financial institution based on Vancouver Island and the Gulf Islands, and we’ve got an opportunity for you. We are looking for a **Member Service Representative,** so if you’re passionate about improving people’s financial...

  • Member Service Representative 1

    5 months ago

    Courtenay, Canada Coastal Community Credit Union Full time

    **Position T**ype**:Permanent **Together, Let’s Do Great Things!** We’re the largest financial institution based on Vancouver Island and the Gulf Islands, and we’ve got an opportunity for you. We are looking for a **Member Service Representative,** so if you’re passionate about improving people’s financial health and have experience with sales...

  • Member Service Representative

    1 month ago

    Courtenay, British Columbia, Canada Coastal Community Full time

    Job SummaryWe are seeking a highly skilled Member Service Representative to join our team at Coastal Community. As a key member of our team, you will be responsible for providing exceptional customer service, processing financial transactions, and building strong relationships with our members.Key ResponsibilitiesProcess a variety of financial and...

  • Member Service Representative

    1 month ago

    Courtenay, British Columbia, Canada Coastal Community Full time

    Job SummaryWe are seeking a highly skilled Member Service Representative to join our team at Coastal Community. As a key member of our team, you will be responsible for providing exceptional customer service, processing financial transactions, and building strong relationships with our members.Key ResponsibilitiesProcess a variety of financial and...

  • Member Service Representative

    3 weeks ago

    Courtenay, British Columbia, Canada Coastal Community Full time

    Job DetailsDescriptionWe are seeking a highly skilled and customer-focused Member Service Representative to join our team at Coastal Community. As a key member of our team, you will be responsible for providing exceptional service to our members, processing financial and non-financial transactions, and promoting our products and services.Key...

  • Member Service Representative

    1 month ago

    Courtenay, British Columbia, Canada Coastal Community Full time

    Job SummaryWe are seeking a highly skilled Member Service Representative to join our team at Coastal Community. As a key member of our team, you will be responsible for providing exceptional customer service, processing financial transactions, and building strong relationships with our members.Key ResponsibilitiesProcess a variety of financial and...

  • Member Service Representative

    1 month ago

    Courtenay, British Columbia, Canada Coastal Community Full time

    Job SummaryWe are seeking a highly skilled Member Service Representative to join our team at Coastal Community. As a key member of our team, you will be responsible for providing exceptional customer service, processing financial transactions, and building strong relationships with our members.Key ResponsibilitiesProcess a variety of financial and...

  • Member Service Representative

    4 weeks ago

    Courtenay, British Columbia, Canada Coastal Community Full time

    Job SummaryWe are seeking a highly skilled Member Service Representative to join our team at Coastal Community. As a key member of our team, you will be responsible for providing exceptional customer service, processing financial transactions, and building strong relationships with our members.Key ResponsibilitiesProcess a variety of financial and...

  • Member Service Representative

    4 weeks ago

    Courtenay, British Columbia, Canada Coastal Community Full time

    Job SummaryWe are seeking a highly skilled Member Service Representative to join our team at Coastal Community. As a key member of our team, you will be responsible for providing exceptional customer service, processing financial transactions, and building strong relationships with our members.Key ResponsibilitiesProcess a variety of financial and...

  • Member Service Representative

    5 months ago

    Courtenay, Canada First Credit Union Full time

    Be one of the many First Credit Union team members who say, “I love my job” - this resonates in our 5-star rating on Glassdoor and our standing as one of B.C.’s Top Employers. First Credit Union is a financial co-operative with branches in eight communities across the south coast of B.C., focused on the financial, social, and environmental well-being...

  • Customer Service Representative

    2 months ago

    Courtenay, British Columbia, Canada Savers Full time

    About UsSavers is a leading thrift store operator with a mission to champion reuse and inspire a future where secondhand is second nature.Our Business ModelWe supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners,...

  • Customer Service Representative

    2 months ago

    Courtenay, British Columbia, Canada Savers Full time

    About UsSavers is a leading thrift store operator with a mission to champion reuse and inspire a future where secondhand is second nature.Our Business ModelWe supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners,...

  • Hotel Guest Services Representative

    2 weeks ago

    Courtenay, British Columbia, Canada Kingfisher Oceanside Resort & Spa Ltd. Full time

    Job Title: Hotel Guest Services RepresentativeJob Summary: We are seeking a highly skilled and customer-focused Hotel Guest Services Representative to join our team at Kingfisher Oceanside Resort & Spa Ltd. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable...

  • Hotel Guest Services Representative

    2 weeks ago

    Courtenay, British Columbia, Canada Kingfisher Oceanside Resort & Spa Ltd. Full time

    Job Title: Hotel Guest Services RepresentativeJob Summary: We are seeking a highly skilled and detail-oriented Hotel Guest Services Representative to join our team at Kingfisher Oceanside Resort & Spa Ltd. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is...

  • Customer Service Representative

    3 weeks ago

    Courtenay, British Columbia, Canada Convoy Supply Full time

    Customer Service RepresentativeAt Convoy Supply, we're looking for a skilled Customer Service Representative to join our team. As a key member of our operations team, you'll be responsible for processing customer transactions, coordinating delivery and pick-up of customer orders, and educating customers on different products and their...

  • Customer Service Representative

    2 weeks ago

    Courtenay, British Columbia, Canada Convoy Supply Full time

    Customer Service RepresentativeAt Convoy Supply, we're looking for a skilled Customer Service Representative to join our team. As a key member of our operations team, you will be responsible for processing customer transactions, coordinating delivery and pick up of customer orders, and educating customers on different products and their...

  • Service Excellence Representative

    3 weeks ago

    Courtenay, British Columbia, Canada beBee Professionals Full time $35,000 - $45,000

    As a Service Excellence Representative, you will be responsible for delivering exceptional customer experiences. You will handle customer inquiries, resolve issues, and provide information about our products and services.Key Responsibilities:Provide personalized service to customers.Collaborate with team members to improve service processes.Document customer...

  • Customer Service Representative

    5 months ago

    Courtenay, Canada Mid Island Liquor Full time

    _**Mid Island Liquor is looking for a full-time Customer Service Representative at our Driftwood Liquor Store in Courtenay, BC**_ Are you committed, outgoing, reliable and love being in service for our community? Do you strive to create exceptional customer experiences in the retail industry? This may be the job for you! **Things you’ll do**: -...