Member Service Representative

5 months ago

Courtenay, Canada First Credit Union Full time

Be one of the many First Credit Union team members who say, “I love my job” - this resonates in our 5-star rating on Glassdoor and our standing as one of B.C.’s Top Employers. First Credit Union is a financial co-operative with branches in eight communities across the south coast of B.C., focused on the financial, social, and environmental well-being of our members and the communities we serve.

First Credit Union is looking for a financial service professional to join our team at our Courtenay Branch as a part-time Member Service Representative. Our Member Service Representatives are member-centric and focused on creating impactful connections. Reporting to the Assistant Manager, you will be responsible for proactively discovering member needs and providing tailored advice, empowering our members through education and building meaningful relationships. You will process day-to-day transactions and solve routine issues with members’ accounts. Additionally, you will open term deposits, registered products (RRSPs, RRIF, TFSA), member accounts, and lending products.

**This is a part-time position requiring availability on Mondays, Tuesdays, and Thursdays. Additional coverage may be needed on other days as necessary. Working hours will range from 21 to 35 hours per week.**

**Major Responsibilities**:
Provide service excellence and foster member relationships by:

- Maintaining a high level of knowledge of First Credit Union products and services, including continuous development to be aware of changes in the industry.
- Exhibiting a high commitment to member-client relationships by promoting the concept of relationship building, cross-selling all credit union products and services, and referring members to other departments when appropriate.
- Analyzing member needs and building relationships through member onboarding.
- Responding to requests and inquiries and dealing with member issues with mínimal assistance.
- Contributing to a high level of service and providing fast, efficient, personalized service.
- Acting as a resource and example to other employees in regard to knowledge, experience, and superior member service.
- Contributing to a positive team environment by working efficiently, professionally and in a friendly manner.

Perform a variety of duties relating to the promotion, sale and administration of account, deposit, and loan products and services offered by First Credit Union. This includes but is not limited to:

- Promoting and providing advice on deposit products and services, including registered and non-registered accounts, with the ability to discuss investment options such as term deposits.
- Promoting and processing card products, including credit and debit cards and all electronic services.
- Providing guidance and administration on account options and membership, including estate administration.
- Use the Financial Blueprint to support the overall financial well-being of our members.
- Documenting and processing as required.

**Required Experience, Knowledge, Skill, and Ability**:

- Secondary school diploma.
- Experience in the financial, sales or service industry.
- Education or equivalent experience with Products & Services and Fundamentals of Personal Financial Planning and Consumer & Residential Mortgage Lending (recommended).
- Superior knowledge of financial products and services.
- Demonstrated accountability for both personal and branch-assigned growth goals, targets and major initiatives.
- Strong computer skills and proficiency in MS Office.
- Ability to communicate effectively, both orally and in writing.
- Ability to multi-task and problem-solve, with strong organizational skills and emphasis on time management.
- Strong interpersonal skills with a service-oriented focus.
- Ability to work in a fast-paced environment, perform under pressure, and demonstrate great initiative, resourcefulness and flexibility.
- Ability to develop a correlation between personal actions, service execution, and member expectations

**Why work for us?**
- Take advantage of opportunities for career development including continuous training, education support and career planning.
- Embrace our commitment to employee wellness including a comprehensive employee and family assistance program.
- Enjoy a competitive compensation package including commission and a generous benefits program.
- Be part of a company that is dedicated to making a meaningful community impact.

**Who should apply?**

First Credit Union is a community owned financial institution. When your customers are your shareholders, it changes the way you run your business. We don’t ever have to choose between what’s best for our business, what’s best for our community, or what’s best for our members; they are one and the same. This is the cooperative advantage.

**Job Types**: Part-time, Permanent

Pay: $22.31-$26.09 per hour

Expected hours: 21 - 35 per week

**Benefits**:

- Dental care
- Employee assistance program
-

  • Member Service Representative 1

    6 months ago

    Courtenay, Canada Coastal Community Credit Union Full time

    **Positi**on Type**:Temporary **Duration**: Approximately eighteen (18) months **Together, Let’s Do Great Things!** We’re the largest financial institution based on Vancouver Island and the Gulf Islands, and we’ve got an opportunity for you. We are looking for a **Member Service Representative,** so if you’re passionate about improving people’s...

  • Member Service Representative 1

    3 months ago

    Courtenay, Canada Coastal Community Credit Union Full time

    **Position Type**:Permanent **Together, Let’s Do Great Things!** We’re the largest financial institution based on Vancouver Island and the Gulf Islands, and we’ve got an opportunity for you. We are looking for a **Member Service Representative,** so if you’re passionate about improving people’s financial health and have experience with sales and...

  • Member Service Representative 1

    5 months ago

    Courtenay, Canada Coastal Community Credit Union Full time

    **Position Ty**pe**:Permanent **Together, Let’s Do Great Things!** We’re the largest financial institution based on Vancouver Island and the Gulf Islands, and we’ve got an opportunity for you. We are looking for a **Member Service Representative,** so if you’re passionate about improving people’s financial health and have experience with sales...

  • Member Service Representative 1

    5 months ago

    Courtenay, Canada Coastal Community Credit Union Full time

    **Position T**ype**:Permanent **Together, Let’s Do Great Things!** We’re the largest financial institution based on Vancouver Island and the Gulf Islands, and we’ve got an opportunity for you. We are looking for a **Member Service Representative,** so if you’re passionate about improving people’s financial health and have experience with sales...

  • Member Service Representative 1

    5 months ago

    Courtenay, Canada Coastal Community Credit Union Full time

    **Position Ty**pe**:Temporary **Duration**: Approximately 3 months **Together, Let’s Do Great Things!** We’re the largest financial institution based on Vancouver Island and the Gulf Islands, and we’ve got an opportunity for you. We are looking for a **Member Service Representative,** so if you’re passionate about improving people’s financial...

  • Customer Service Representative

    2 weeks ago

    Courtenay, British Columbia, Canada Driftwood Restaurant Courtenay Full time

    Driftwood Restaurant Courtenay is seeking a highly motivated and reliable Customer Service Representative to join our team. In this role, you will provide exceptional service to customers in a fast-paced kitchen environment.About the JobAs a Customer Service Representative, you will be responsible for delivering food to customers, cleaning dishes, and...

  • Service Excellence Representative

    1 month ago

    Courtenay, British Columbia, Canada beBee Professionals Full time $35,000 - $45,000

    As a Service Excellence Representative, you will be responsible for delivering exceptional customer experiences. You will handle customer inquiries, resolve issues, and provide information about our products and services.Key Responsibilities:Provide personalized service to customers.Collaborate with team members to improve service processes.Document customer...

  • Customer Service Representative

    6 months ago

    Courtenay, Canada Mid Island Liquor Full time

    _**Mid Island Liquor is looking for a full-time Customer Service Representative at our Driftwood Liquor Store in Courtenay, BC**_ Are you committed, outgoing, reliable and love being in service for our community? Do you strive to create exceptional customer experiences in the retail industry? This may be the job for you! **Things you’ll do**: -...

  • Customer Service Representative

    6 months ago

    Courtenay, Canada Mid Island Liquor Full time

    _**Mid Island Liquor is looking for a full-time Customer Service Representative at our Driftwood Liquor Store in Courtenay, BC**_ Are you committed, outgoing, reliable and love being in service for our community? Do you strive to create exceptional customer experiences in the retail industry? This may be the job for you! **Things you’ll do**: -...

  • Customer Service Representative

    1 month ago

    Courtenay, British Columbia, Canada beBee Professionals Full time $25,000 - $35,000

    beBee Professionals in Courtenay is looking for a Customer Service Representative to provide exceptional customer experiences and support our sales team. As a key member of our customer service team, you will be responsible for handling customer inquiries, resolving issues, and maintaining a positive and friendly attitude.Key Responsibilities:Provide...

  • Food Service Representative

    1 month ago

    Courtenay, British Columbia, Canada beBee Professionals Full time $25,000 - $35,000

    We are seeking a skilled Food Service Representative to take customer orders, prepare food items, and provide excellent customer service at our food counter.Key Responsibilities:Take customer orders efficiently and accurately.Prepare food items according to customer preferences.Maintain a clean and organized food counter and restock supplies as needed.Handle...

  • Customer Service Representative

    2 weeks ago

    Courtenay, British Columbia, Canada Saiish Enterprises Inc DBA Husky Full time

    We are seeking a Customer Service Representative to join our team at Saiish Enterprises Inc DBA Husky. As a key member of our retail staff, you will be responsible for delivering exceptional customer service and ensuring a seamless shopping experience for our customers.About the RoleThis is a permanent, full-time position working 35-40 hours per week in a...

  • Route Service Representative

    2 weeks ago

    Courtenay, British Columbia, Canada goeasy Full time

    Overview:easylease, a leading provider of lease-to-own solutions, is seeking a skilled Route Service Representative to join their team.What We Offer:We are proud to offer a comprehensive compensation package, including a base salary of $**,800/year, which includes:$**,**/**year in annual payYour Responsibilities:As a Route Service Representative, you will be...

  • Customer Service Representative

    5 months ago

    Courtenay, Canada BMO Financial Group Full time

    585 England Avenue Courtenay British Columbia,V9N 2N2 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and...

  • Customer Service Representative

    2 months ago

    Courtenay, Canada BMO Financial Group Full time

    585 England Avenue Courtenay British Columbia,V9N 2N2 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and...

  • Customer Service Representative

    2 weeks ago

    Courtenay, British Columbia, Canada Tim Hortons Full time

    About the RoleWe are seeking a highly motivated Customer Service Representative to join our team at Tim Hortons. As a key member of our team, you will play a vital role in delivering exceptional customer service and ensuring that our guests have an excellent experience.Job DescriptionProvide top-notch customer service by greeting customers, responding to...

  • Client Service Representative

    6 months ago

    Courtenay, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Client Service Representative

    3 months ago

    Courtenay, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Hotel Guest Services Representative

    2 weeks ago

    Courtenay, British Columbia, Canada Kingfisher Oceanside Resort & Spa Ltd. Full time

    Job Title:Hotel Guest Services RepresentativeAbout the Role:We are seeking a highly motivated and detail-oriented Hotel Guest Services Representative to join our team at Kingfisher Oceanside Resort & Spa Ltd. This is a permanent, full-time position with 40 hours of work per week.Key Responsibilities:Serve food and beverages to guests in a fast-paced...

  • Technical Service Representative

    6 months ago

    Courtenay, Canada Best Buy Full time

    Are you passionate about working with people and technology? We are hiring immediately for a Store Technical Service Representative, which we call an In Store Service Agent 1. In this role, you will provide technical support to customers by understanding their needs and creating solutions. Join us and grow your career with our retail team as a Store...