Team Lead, Life

3 weeks ago

Saskatoon, Canada Saskatchewan Blue Cross Full time

Saskatchewan Blue Cross®, one of Saskatchewan’s Top Employers, is currently recruiting for a full-time Permanent_ Team Lead, Life & Disability Services, _in the Life & Disability Services Department. This position offers the flexibility to work in office or participate in hybrid options based out of our Saskatoon or Regina office.

**J**OB FUNCTION**

**WHY CHOOSE SASKATCHEWAN BLUE CROSS?**

We’re driven by a mission to empower communities on their journey to whole health and wellness and have a lot of exciting things ahead of us. We’re improving our members’ experiences through investment in our people, technology, services, and products. When you join our team, you’re joining an organization where employees are valued, recognized for their contributions, and empowered to make us stronger. The wellbeing of our employees, our members, our partners, and our communities is at the heart of our operations.

Our industry is evolving fast, and so are we We’re looking for people who:

- Share our values
- Believe that creating great experiences is totally within their control
- Collaborate and always set others up for success
- Build positive relationships and an understanding of what people’s needs are
- See solutions and possibilities (not problems)
- Are simply outstanding at what they do

**DUTIES & RESPONSIBILITIES**
- Oversee the assessment and management of life, critical illness, short-term and long-term disability claims, and act as a key resource in providing expertise to the Life & Disability Services team to maximize effectiveness, efficiency, and productivity
- Provide guidance, coaching, and mentoring to the team that enables and encourages open-mindedness, bold thinking, and new ideas that continually enhance skills and departmental and organizational effectiveness, efficiency, and service delivery to both internal and external clients
- Evaluate and enhance reporting measures to gather information relating to employee performance and claim activity to ensure accurate performance and case management feedback and guidance
- Ensure claim decisions are completed timely, accurately, and within documented service and quality measures
- Identify, recommend, and implement new or modified approaches, policies, and procedures to maximize productivity and build long-term, sustainable success
- Support the professional development of direct reports, monitor case load and performance goals, and foster teamwork
- Provide expertise and direction on complex files, rehabilitation plans, and/or files that involve litigation or complaint handling
- Review and approve cases as required and authorize additional investigation
- Effectively manage escalated customer concerns or questions in order to maintain positive relationships
- Support change management and ensure changes have a mínimal impact to the team
- Manage and represent Saskatchewan Blue Cross during claim appeal processes
- Ensure supportive and collaborative relationships with the sales and service teams
- Assist in establishing or enhancing functions and practices to support effective client meetings, communication and reporting, client specific service customization, new business acquisition, Request For Proposal responses, and finalist presentations
- Participate in external presentations, and represent the organization at major industry and client facing events
- Assist with human resources functions including resource and succession planning, performance management, recognition, development, and recruitment
- Maintain professional and technical knowledge; remain current with best practices, industry trends, and product knowledge through professional networks, research, and educational opportunities
- Other related tasks and duties as assigned

**QUALIFICATIONS & SKILLS**
- Completion of a Bachelor’s Degree in a related field and 8-10 years of related experience preferably in the health sector, group insurance industry, and/or in disability case management, including several years leading projects and teams. An equivalent combination of training and experience may be considered
- Strong knowledge and interest in current and emerging disability practices and standards
- Knowledge of applicable laws and regulations, including but not limited to CPP, Workers Compensation, and other publicly sponsored worker assistance programs
- Proven ability to build effective relationships, both with internal and external stakeholders
- Strong computer skills with a working knowledge in Microsoft Word and Excel, and the ability to easily learn new software programs
- Demonstrated ability to lead, motivate, and develop employees and foster an engaging work environment
- Demonstrated commitment and passion to excel in the delivery of superior customer service
- Ability to manage, engage, and lead through change and create innovative solutions
- Strong written, verbal communication, presentation, facilitation, planning, and organization skills
- Abilit

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