Area Service Leader

6 months ago

Montréal, Canada GE Healthcare Full time

**Job Description Summary**: The Area Service Leader role is responsible to implement the service strategy for the specific site/or specific local geographic area. This role will drive the achievement of all operational and commercial business objectives through leading and coaching a mix of technical teams that may consist of Biomedical Technicians, Field Engineers, and/or Program Coordinators. This role will partner with the Market Service Director in the market as well as the local commercial account community and other peer management staff for the area in executing on business growth and driving customer satisfaction with our customers. This role will serve as a point of contact for local critical customer issues in matters related to service and customer support for the sites or area of business, they are responsible for. This role is key in developing strong relationships both internally and externally to improve outcomes for customers as well as market and order visibility, market share, and profitability.

GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

**Responsibilities**:

- Own and manage current customer relationships across a designated sites or territory, ensuring customer success and satisfaction.
- Driven by an inclusive & diverse culture of focus, ownership & trust, win together and have fun.
- With a lean and safety-first mindset
- Always with unyielding integrity & compliance
- Total ownership of install base in the area and contract renewals, partnering with MSD/HSAM to ensure retention of a designated customer list.
- Ownership of execution on recalls and PM's.
- Accountable for QPR with Account Community, including, but not limited to (site leads, HSAM’s, MSD’s and the commercial team)
- Resource (day to day) Planning (vacation, installation, escalated service calls) and CSO Owner ship
- Accountable for driving profitability (VCP, Metrics, T&L, Real-Time closure), delivery and growth of assigned customers. Supports, participates, and drive local VCP initiatives.
- Support commercial-service targets additional revenue opportunities within the assigned customer base with support from regional leaders.
- Knows-understands contractual deliverables, execute, and ensure smooth service delivery in line with contractual commitments providing interface between customers. Ensure service delivery meets SLA (Service Level Agreement) targets in line with contractual resolution times.
- Support strategies with GEHC teams, gain buy in and design and implement customer success plans to drive and help customers realize value from our products to ensure IB retention and viability.
- Maintain current knowledge of customer environments and industry/tech trends have and to share point of view to influence customer success.
- First point of contact for rejected calls (CARES or OLC)
- Manages On-call processes

**Qualifications/Technical Requirements**:

- Bachelor’s degree from an accredited university or college (or a high school diploma / GED with at least 4 years related of experience.)
- Bi-lingual French and English
- Strong oral and written communication skills, French and English. Strong interpersonal and leadership skills.
- Demonstrated ability to analyze and resolve problems. Demonstrated ability to lead programs/projects. Ability to document, plan, market, and execute programs.
- Proven experience leading a team, managing customer relationships
- Ability to understand customer issues and drive resolution whether technical or business related.
- Legal authorization to work in Canada is required. We will not sponsor individuals for employment visas, now or in the future, for this position.

**Preferred**:

- Prior experience managing a Field Service team in equipment maintenance.
- GE Healthcare Service or Operational experience
- Prior field sales or field service experience.
- An inclusive leader that builds a connection through personal involvement and trust.
- Proven ability to influence and drive change.

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership - always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

LI-TL2

LI-Hybrid

Titre**: Chef de service régional

Type de poste : Gestionnaire des services 1 - Gestion du service à la clientèle

**Description du p

  • Area Manager

    6 months ago

    Montréal, Canada Rogers Communications Full time

    Our branded retail team is at the heart of our success. We represent the welcoming spirit of our company. Our retail teams are outgoing and approachable individuals who understand how our products and services fit into everyday life, and we’re excited to show customers how that technology can enhance and simplify their lives. We deliver a seamless...

  • Area Business Partner, Human Resources

    1 week ago

    Montréal, Canada Rona Full time

    At RONA, our employees let their passion blossom every day. Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve. We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging...

  • Area Service Technician

    6 months ago

    Montréal, Canada TLD USA Full time

    The Area Service Technician (AST) will represent TLD and its fundamentals to our customers. He/she will perform troubleshooting, operations support, service repairs, service bulletins and training classes. TLD designs and manufactures a comprehensive range of Ground Support Equipment (GSE) for the aviation ramp environment. **Areas of...

  • Area Service Technician

    7 months ago

    Montréal, Canada TLD USA Full time

    The Area Service Technician (AST) will represent TLD and its fundamentals to our customers. He/she will perform troubleshooting, operations support, service repairs, service bulletins and training classes. TLD designs and manufactures a comprehensive range of Ground Support Equipment (GSE) for the aviation ramp environment. **Areas of...

  • Team Leader

    6 months ago

    Montréal, Canada ContactPoint 360 Full time

    **Join our CP360 Family, today!** **Who We Are**: W elcome to ContactPoint 360, the world’s fastest-growing global BPO. At our roots, we are a Canadian privately-owned family company where entrepreneurial spirit and cherished family values come together. With 8 years of remarkable growth, our team has expanded to over 3500+ passionate and successful...

  • Client Relationship Leader

    6 months ago

    Montréal, Canada LifeWorks Full time

    TELUS Health and LifeWorks have recently come together to leverage the power of technology and our caring cultures to further progress our shared goal of building a healthier and friendlier future for all. As a global-leading health and well-being provider - encompassing physical, mental and financial health - TELUS Health is improving health outcomes for...

  • Gestionnaire de la prestation de secteur

    3 weeks ago

    Montréal, Quebec, Québec, Canada Microsoft Canada Full time

    English Text follows French. Avis: Avant de soumettre votre candidature, veuillez vous diriger en bas de la page et choisir le site que vous préférez English | FR – (au pied de page). Sélectionnez ‘English’ si vous souhaitez communiquer uniquement en anglais, ou FR – Canada si vous préférez recevoir des communications écrites en anglais et en...

  • Leader de service

    3 weeks ago

    Montréal, Canada Montreal municipal housing bureau Full time

    À propos de l'emploiNous sommes à la recherche d'un leader de service pour rejoindre notre équipe au sein du Service de la Salubrité.SalaireLe salaire annuel pour ce poste est compris entre 71 027 $ et 88 784 $, selon votre expérience et vos qualifications.Description du posteEn tant que leader de service, vous serez chargé de gérer et de contrôler...

  • Team Leader, Warehouse

    1 week ago

    Montréal, Canada Fed Supply Full time

    Hello ! I'm Gabriel, Recruitment Consultant for Fed Supply, an employment agency specializing in supply chain, logistics, transportation and customer service - offering temporary and permanent jobs in the Greater Montreal area. Our team of Supply Chain and Logistics experts speaks your language and operates in your world.Hello ! I'm Gabriel, Recruitment...

  • Project Leader

    6 months ago

    Montréal, Canada Hardt Equipment Manufacturing Inc. Full time

    Hardt is a food-service equipment manufacturer located in the west-end of Montreal. This long-established, privately-owned organization has been consistently profitable and is planning for future growth. The Organization’s values are reflected in its operating principles: communicate actively; voice and seek to resolve concerns; work cooperatively and...

  • Area Manager

    6 months ago

    Montréal, Canada Neptune Retail Solutions Full time

    **Retail experience?** **An unbeatable work ethic?** **A burning desire to be part of a team dedicated to delivering results to clients/customers?** **You might be Neptune Retail Solutions material.** **Neptune Retail Solutions** is currently seeking a entrepreneur-minded individual for the position of **Area Manager**. This position is field based,...

  • Regional Area Manager

    4 months ago

    Montréal, QC, Canada Dyno Nobel Full time

    **Job Brief**: This position is responsible for delivering sustainable revenue by working closely with the site operations and crews. In addition, the position is responsible to grow the business in the Labrador West area (mining, quarry, construction, and major civil p **Who We Are** Dyno Nobel is a global leader in the commercial explosives industry. We...

  • Superviseur Ti

    1 month ago

    Montréal, QC, Canada Equans Full time

    Superviseur TI / IT Leader - Montréal **Offer ID**: - 64744**Job**: - Project Managers / IT**Contract type**: - Permanent**Country**: - Canada**_Equans is looking for our IT leader in Montreal!_** **What Equans offers you** - Group insurance from your first day of work; - A group pension plan; - An annual bonus program; - Thirteen (13) statutory...

  • Housekeeper Public Area

    7 months ago

    Montréal, Canada Marriott International, Inc Full time

    **Additional Information** Night Shift **Job Number** 23157717 **Job Category** Housekeeping & Laundry **Location** Delta Hotels Montreal, 475 President-Kennedy Avenue, Montreal, QC, Canada **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **JOB SUMMARY** Clean public and employee restrooms and...

  • Public Area Housekeeper

    6 months ago

    Montréal, Canada Marriott International, Inc Full time

    **Job Number** 24013328 **Job Category** Housekeeping & Laundry **Location** Delta Hotels Trois Rivieres Conference Centre, 1620 Rue Notre-Dame Centre, Trois-Rivieres, QC, Canada VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Clean public and employee restrooms and showers. Clean...

  • Housekeeper Public Area

    6 months ago

    Montréal, Canada Marriott International, Inc Full time

    **Job Number** 23150919 **Job Category** Housekeeping & Laundry **Location** Delta Hotels Montreal, 475 President-Kennedy Avenue, Montreal, QC, Canada **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **JOB SUMMARY** Clean public and employee restrooms and showers. Clean glass in public and employee...

  • Public Area Housekeeper

    6 months ago

    Montréal, Canada Marriott International, Inc Full time

    **Additional Information** Pay: $24.01 - $26.68, Full time, Part Time **Job Number** 24038246 **Job Category** Housekeeping & Laundry **Location** Le Centre Sheraton Montreal Hotel, 1201 Boulevard Rene-Levesque West, Montreal, QC, Canada VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type**...

  • Public Area Housekeeper

    7 months ago

    Montréal, Canada Marriott International, Inc Full time

    **Job Number** 24041595 **Job Category** Housekeeping & Laundry **Location** Delta Hotels Montreal, 475 President-Kennedy Avenue, Montreal, QC, Canada VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Clean public and employee restrooms and showers. Clean glass in public and employee...

  • Housekeeper Public Area

    7 months ago

    Montréal, Canada Marriott International, Inc Full time

    **Additional Information** Pay: 23.36$ to 25.96$/hour **Job Number** 23187507 **Job Category** Housekeeping & Laundry **Location** Delta Hotels Montreal, 475 President-Kennedy Avenue, Montreal, QC, Canada VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **JOB SUMMARY** Clean public and...

  • Public Area Housekeeper

    7 months ago

    Montréal, Canada Marriott International, Inc Full time

    **Additional Information** Pay: $17.53-$20.53/hour **Job Number** 24098882 **Job Category** Housekeeping & Laundry **Location** Delta Hotels Trois Rivieres Conference Centre, 1620 Rue Notre-Dame Centre, Trois-Rivieres, QC, Canada VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Clean...