Business Analyst, Intelligent Routing

2 weeks ago

Mississauga, Canada BELL BUSINESS MARKETS Full time

Req Id: 411490

At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we advance how Canadians connect with each other and the world.

If you’re ready to bring game-changing ideas to life and join a community that values professional growth and employee wellness, we want you on the Bell team.

Our Bell Business Markets team enables the digital transformation of businesses and governments nationwide through solutions in areas including Internet and private networks, voice and unified communications, contact centre, security, Internet of Things, data centre and cloud. We’re proud to be Canada’s leading provider of broadband network and communication services for businesses and governments.

**Summary**:
Reporting to the Senior Manager, the incumbent will have to contribute in several phases of the project delivery such as planning, design, conception and implementation with different level of involvement from project to project.

**Key Responsibilities**:

- Scope technical solutions using our existing workload management system and influence new system development to support the business objectives
- Be responsible for gathering and documenting business and system requirements, current and proposed process mappings, and ensuring that the solutions resulting from the development effort will meet these requirements.
- Liaise with SMEs to define solutions that meet users’ requirements and are technically appropriate.
- Recommend changes to established methods; propose alternative and new solutions to improve operational efficiency.
- Define and document operational methods.
- The role also involves driving the user acceptance testing process, including preparation of acceptance criteria, review of the test plans and scenarios, review of test results as well as taking responsibility for end-to-end testing. The Business Analyst may also execute test cases and directly ensures system integrity.
- Support Trainers and provide information to help build the training strategy.
- Deliver a change management strategy.
- Support users during project normalization.

**Critical Qualifications**:

- 2+ years of experience as a Business Analyst/Process or Systems within IT or Business.
- Business Analyst certification is an asset.
- Experience with Customer Service systems (i.e. Salesforce, Zendesk, Jira), processes and challenges is an asset
- Experience enabling rich solution design, untangling complex processes, and telling compelling stories using data
- Highly self-motivated and self-directed with a strong attention to detail
- You value partnership, collaboration, and approachability
- Ability to prioritize, and accomplish multiple tasks, directly or indirectly related to deliverables, in a fast-paced atmosphere with mínimal supervision.
- Team oriented who is able to work effectively at all levels of an organization with the ability to build bridges with technical & non-technical teams and influence others to move toward consensus.
- Enthusiastic about technology, an analytical problem-solving mindset, ability to deal with ambiguity
- Experience in Agile environment is desirable.
- Experience with or knowledge of JIRA and Confluence
- High level understanding of technologies and protocols like REST, JSON, and SQL is desirable
- You can contribute and challenge UI/UX ideas
- Proficiency in Microsoft Office suites of tools

EmployeeReferralProgram

Adequate knowledge of French is required for positions in Quebec.

**Additional Information**:
**Position Type**:Management
**Job Status**:Regular - Full Time
**Job Location**:Canada : Ontario : Mississauga || Canada : Quebec : Verdun
**Work Arrangement**: Hybrid
**Application Deadline**:05/26/2023

Created: Canada, ON, Mississauga

**Bell, one of **Canada's Top 100 Employers.

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