Euc Manager

2 months ago


Toronto, Canada NLB Technology Services Full time

**Role - End-User Computing (EUC) Workplace Communication Manager**

**Duration
- FTE**

**Location
- Toronto, Ontario. Canada(Day1 Onsite)**

**Job duties/accountabilities**

**-End-User Computing (EUC) Workplace Communication Manager**

**Description of Role**:

- Manage and optimize WCC operations, ensuring high availability and performance of communication systems
- Develop and implement strategies to improve service delivery and user experience
- Collaborate with cross-functional teams to align WCC initiatives with overall business objectives
- Monitor industry trends and emerging technologies to drive innovation in workplace communication

**Required Skills and Experience**
- Extensive experience in managing WCC operations, including:

- Messaging platforms (e.g., Exchange, Gmail)
- Unified Communications systems (e.g., Microsoft Teams, Cisco Webex)
- Modern Workplace solutions (e.g., Microsoft 365, Google Workspace)
- Strong understanding of L1, L2, and L3 support structures and ITIL framework
- Excellent leadership and team management skills
- Strong problem-solving and analytical abilities
- Effective communication skills, both written and verbal

Pay: $61,867.69-$120,013.88 per year

**Benefits**:

- Dental care
- Paid time off
- Vision care

Schedule:

- 8 hour shift

**Experience**:

- EUC: 10 years (required)
- Messaging platforms (e.g., Exchange, Gmail): 10 years (required)
- Modern Workplace (e.g., Microsoft 365, Google Workspace): 10 years (required)

Work Location: In person



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