Starbucks - Barista

5 days ago

North Vancouver, Canada Grouse Mountain Full time

Everyday we aim to provide a high quality, dynamic and authentic mountain playground where locals and tourists can escape, have fun, learn and challenge themselves, embracing the outdoors and key elements of BC culture. Our friendly and informative staff will help guests to create enduring memories based on remarkable experiences.

**Job Title**: Starbucks Barista

**Location**: North Vancouver

**Department**: Food & Beverage

**Reports to**: Manager, Casual Dining

**Role Status**: Full Time and Part Time positions available

Grouse Mountain offers a challenging and enjoyable work environment with a world of career opportunity. Our team is dedicated to Grouse Mountain's renowned excellence and its continued growth as Vancouver's premier mountain resort. In exchange for employee excellence, we offer a professional atmosphere, fantastic growth opportunities, unlimited outdoor recreation (including skiing and snowboarding) an inspiring setting and many unique employee privileges.

**Key Responsibilities of the Role**:

- Develops enthusiastically satisfied customers all of the time;
- Welcomes and connects with every customer to provide excellent customer service
- Discovers customer needs and appropriately suggests product with every customer to enhance service and meet sales goals
- Assists customers in the selection and purchase of specialty coffee beverages and whole bean sales
- Responds to customers’ needs and says thank you to every customer;
- Maintains customer service area and equipment in a clean and appealing manner;
- Demonstrates a can-do attitude when helping customers;
- Maintains quality store operations
- Prepares a variety of customer beverage orders such as espresso drinks and "Coffee of the Week" to Starbucks standards
- Follows store policies and procedures for operational flow at each station;
- Performs cleaning tasks in accordance with the Duty Rosters and cleaning standards and works as a store team player
- Presents oneself professionally and demonstrates clear communication by using Star Skills with all customer and partner interactions
- Follows standards for merchandising, stocking, rotating and storing all products;
- Performs equipment maintenance in accordance with preventive maintenance checklist
- Follows cash handling and register policies
- Follows inventory stocking and recording guidelines
- Takes responsibility to learn all aspects of the Barista position
- Learns and demonstrates creating the Starbucks experience
- Learns and demonstrates all performance standards by completing "Initial Store Training" and passing barista certification with a score of 90% or better.
- Training will be provided.
- Other duties as required

**Requirements**:

- Previous experience in the food service industry preferred
- Excellent customer service skills
- Available to work weekdays, weekends, and evenings (especially during the holidays)
- Flexible availability

Innovative. Nature-Loving. Safe. Passionate. Inspiring. Real. Entrepreneurial.

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