Associate Renewal Specialist

3 weeks ago

Toronto, Canada CDW Full time

Bring your career and talents to CDW, where you can have a greater impact, be inspired and excited about your job and future. We are an innovative, Fortune 500 leader driving meaningful technological change for customers in virtually every industry. This is an exceptional opportunity to join some of the brightest, best and most collaborative minds working in account management and sales today.

As an Associate Renewal Specialist at CDW, you'll play a vital role in supporting the customer relationship and operations process. You will work alongside and supporting the Renewal Specialists team and some of our largest, most strategic customers. Further, you'll play an administrative role, aligned to critical tasks across the selling cycle while updating key stakeholders and our CRM and other databases; as well as overall support to process improvement.

**What you'll do**
- Initiate customer renewal quotes for software or service contracts while maintaining a high level of accuracy. Maintain CRM database records, along with necessary follow up communication/engagement with vendor and distribution partners.
- Support data cleaning in the CRM database for opportunity, pipeline and overall data accuracy, as well as document archival.
- Support the renewal order entry process, tracking customer orders through completion.
- Support Purchasing, Credit and Sales Operations team communication including, order escalation, credit terms, invoicing, and part creation process
- Communicate vendor and distribution partner updates or issues to the Renewals team, such as price increases or program changes.
- Resolve or coordinate inbound inquiries sent to Renewals Helpdesk to the appropriate Renewals Team member, seller or other internal department
- Participate in team calls with updates and best practice information; maintain content on other team communication boards.

**What you need to succeed**

**Must-have**
- College Degree or 6+ months of equivalent experience in sales, sales support, customer service or administration
- Demonstrated proficiency of written and verbal communication skills, with ability to communicate and collaborate effectively both internally and externally
- Eager to take on new tasks/responsibilities and passion for customer experience, operational excellence and continuous development
- Ability to remain calm in a fast-paced work environment while maintaining attention to detail

**Nice-to-have**
- Experience in technology sales
- Administrative experience

**Who we are**:
CDW is a leading technology solutions provider to business, government, education and healthcare organizations in Canada, the United States, and the United Kingdom. Our fingerprints can be found on technology in workplaces of more than 250,000 companies; from fresh-faced startups to international conglomerates. With the breadth of products and services we offer, there is no request too big or too small.

**What you can expect from us: Culture, coworkers, careers.**

CDW is not only the People Who Get IT, but the People who get People. Our relationships are fueled by our deep expertise and grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together. At CDW, you'll work with people who inspire you. People with positive, success-driven attitudes who you will learn from and forge strong relationships with. Bring your best true self-and your best ideas-to CDW. Because diverse perspectives bring forth better problem solving-and better solutions for our customers on a rapidly evolving technology landscape.

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