Dispatcher
5 months ago
Duties:
- Answering incoming calls and directing them to the appropriate department or personnel
- Dispatching service technicians to customer locations based on urgency and availability
- Maintaining accurate records of all calls, dispatches, and service requests
- Monitoring and tracking the progress of service calls to ensure timely resolution
- Providing exceptional customer service by addressing inquiries and resolving issues promptly
- Dealing directly with field staff and assisting with their needs and/or concerns
- Working closely with the other dispatcher to ensure a smooth transition.
- Working closely with shop personnel to ensure appropriate equipment is being arranged for upcoming jobs
- Ensuring field paperwork is completed correctly and handed in on time
- Excellent communication skills, both verbal and written
- Proficient in using phone systems and other communication tools
- Strong organizational skills with the ability to multitask and prioritize effectively
- Ability to remain calm and composed in high-pressure situations
- Attention to detail and accuracy in recording information
- Previous experience in a dispatching role is preferred, but not required
**Job Types**: Full-time, Permanent
Pay: $90,000.00-$100,000.00 per year
**Benefits**:
- Casual dress
- Company events
- Dental care
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Store discount
- Vision care
- Wellness program
Schedule:
- Day shift
- Monday to Friday
- On call
- Weekends as needed
Supplemental pay types:
- Bonus pay
- Overtime pay
Licence/Certification:
- Driving Licence (required)
**Location**:
- Fort St. John, BC V1J 7C4 (required)
Work Location: In person
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