Warranty Manager

5 months ago

Dorval, Canada Air Canada Full time

**Description**

**Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.**

The position is responsible to maximize Warranty returns and contractual benefits on behalf of Air Canada. Also, to act as a point of contact and information for all departments of Air Canada with respect to warranty provisions and processes.

**Responsibilities**:

- Manage the authorization of warranty claims against manufacturers and vendors by obtaining technical descriptions of defects, corrective action taken, labor, material and other resource usage on behalf of Air Canada.
- Review technical documentation such as Engineering Reports, Engineering Orders, Service Bulletins, Airworthiness Directives and Maintenance/Overhaul Manuals to determine applicability of warranty agreements.
- Forecast and administer approx. 10-14M budget for annual warranty recovery based on upcoming events for their areas and maximize warranty returns and support industry to ensure any terms under a negotiated agreements are enforced.
- Manage weekly scorecards.
- Work with Commercial and Supply Chain Management to maximize the warranty terms when negotiating new contracts, preparing RFP's and major acquisitions (i.e. new aircraft, engines, major support equipment, etc.) with vendors.
- Monitor and approve outside vendor repairs to effectively capture warranty entitlements.
- Be the focal point of contact for all warranty related matters in Maintenance, Engineering and Purchasing personnel in order to keep the branch up-to-date with changing contractual clauses and conditions.
- Monitor and negotiate with Vendors to maximize financial compensation. Negotiate warranty rejections with technical rebuttals; negotiate warranty settlements with manufactures based on technical merit and/or special business consideration.
- Investigate, recommend and implement new or revised methods, software, and systems for process improvements to increase warranty recovery and cost savings.
- Liaise with Supply Accounts and Winnipeg Finance for distribution of warranty recoveries.
- Conduct on-the-job coaching to Team Leaders, Engineers, and Mechanics based on the demand of each business unit.
- Investigate and Audit the information pertaining to Warranty Invoices for work performed on units in order to provide the justification of charge. Liaise with Winnipeg Finance and Supply Accounts when credits recovered to ensure correct budget centers receive credit.
- Provide assistance and support to Warranty Manager with regard to the status of Warranty Claims.

**Qualifications**
- University degree in a relevant field or equivalent experience.
- 3-5 years Supply Chain Management experience an asset.
- Ability to effectively communicate, share vision and engage maintenance and engineering personnel with regards to the impact that warranty recoveries and cost savings has on the corporate goals and objectives.
- Ability to work under mínimal supervision. Well organized, disciplined and self-motivated.
- Strong negotiating skills, high degree of diplomacy, sound judgment and sense of initiative.
- Must be a team player and be able to shift priorities as required.
- Proven leadership and management skills.
- Excellent interpersonal and communication skills (oral & written) to interface with internal and external customers and to write clear, concise position reports as they relate to
warranty and product support agreements.
- Knowledge of office automation tools such as Excel, Word and Power Point.
- Familiarity with Line, Airframe, Component and Engine Maintenance practices and procedures and asset.
- Knowledge of Aircraft Systems, a definite asset.
- Knowledge of TRAX and ARTOS systems an asset.

**Working Conditions**:
The position is office-based, working in a fast-paced environment with tight deadlines.

**Conditions of Employment**:
**Linguistic Requirements**

**Diversity and Inclusion**

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees' unique contributions to our company's success.

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