Guest Service Agent
2 weeks ago
An exciting opportunity to join the front office team at one of the busiest and best-loved hotels in London Reporting to the Guest Services Manager, the Holiday Inn & Suites, London is recruiting for an organized, professional and outgoing individual to join us as a Front Desk Agent. Hotel Front Desk experience preferred. Some customer service experience required. Availability to work varied shifts is a must (Mornings, Afternoons, Evenings, Nights, Weekends and Holidays).
**Job Duties**:
- Provide exceptional customer service by going the extra mile for our guests
- Answer main phone line and transfer calls to the appropriate department
- Typical concierge duties such as giving directions
- Check guests in/out of hotel
- Accurate billing of individual accounts
- Respond to guest inquiries and requests, with diligent follow up procedures
- Handle escalated guest issues
- Enroll new members into the IHG Reward club loyalty program
- Cash handling
- Other duties as assigned
**Job Requirements**:
- Front-facing customer service experience required
- Post secondary education in Tourism/Hospitality programs or equivalent hospitality experience an asset, but not required
- Excellent customer service skills and manner
- Strong communication and interpersonal skills
- Ability to handle challenging situations with tact and diplomacy
- Able to work supervised or unsupervised
- Team player
- Knowledge of Opera PMS an asset, but not required
- Availability to work varied shifts is a must (Mornings, Afternoons, Evenings, Nights, Weekends and Holidays)
- Holiday Inn & Suites London complies with the recruitment-related accommodations for disabilities._
**Job Types**: Part Time, Permanent
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- Weekends
**Experience**:
- customer service: 1 year (preferred)
Work remotely:
- No
**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 24-40 per week
**Salary**: $16.00-$18.00 per hour
**Benefits**:
- Flexible schedule
Schedule:
- 8 hour shift
**Experience**:
- customer service: 1 year (preferred)
Work Location: One location
Expected start date: 2023-01-01
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