Field Service Technician

6 days ago

Leduc, Canada Flowserve Full time

If a culture of excellence, innovation and ownership is what you’re searching for, consider putting your experience in motion at Flowserve. As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve’s position as the global standard in comprehensive flow control solutions. Here, your opportunity for professional development and industry leading rewards will be supported by our foundational commitments to the values of people first, integrity and safety. Thinking beyond opportunity and reward, at Flowserve, we are inspired by working together to create extraordinary flow control solutions to make the world better for everyone

Flowserve offers competitive pay, annual bonuses, medical benefits on day 1, generous paid vacation time, paid holidays, retirement plan and many other excellent benefits

**Role Summary**

The Mechanical Field Service Technician troubleshoots and repairs Flowserve’s pumps and equipment for our customers in industries such as oil and gas, chemical, nuclear, coal, and wastewater industries. This challenging position requires an experienced mechanic who can provide confident expertise in the face of operational problems. The Field Service Tech will repair and install equipment, oversee start-up, conduct maintenance, and monitor the performance of our products at our customers’ locations. While the Tech may be the only Flowserve representative on site, the Tech can call upon the resources of Flowserve’s Field Service Team to ensure that our products are operating at peak performance. Flowserve counts on the Field Service Tech to be an indispensable resource to our customers, creating a lasting competitive advantage for our products and services.

This is a full-time position. The location is **Leduc, AB.**

**Responsibilities**
- Make direct, in-person service calls in response to customer requests.
- Assess mechanical problems and take actions to resolve promptly
- Work side-by-side with our customer’s personnel, and lead work crews as required
- Oversee the full cycle of repair: disassembly, cleaning, inspection, repair, and assembly
- Ensure that equipment is installed successfully and on schedule.
- Check equipment prior to start-up and assess start-up performance
- Monitor the maintenance and performance of Flowserve equipment
- Train customers in the proper procedures for operating and maintaining Flowserve products
- Collaborate with Flowserve Sales Engineers to ensure a coordinated approach to serving our customers
- Collaborate effectively with the supporting organizations of Flowserve, including the repair centers, customer service, and sales engineering
- Maintain organized, accurate, timely records, including daily reports, jobs quoted, jobs performed, and time and materials charged
- Other duties as assigned

**Requirements**:

- High School diploma or GED equivalent.
- Red Seal Millwright Ticket
- Five or more years of experience in mechanical field service, specifically repairing pumps
- Must be able to travel and spend time in the field 90% of the time
- Must have an active driver’s license with a good driving record; will drive company truck
- Experienced in removing and installing pump bases (epoxy grout, including pressure grout)
- Must be a self-starter with good follow-through, capable of working independently with little supervision
- Experienced in successfully leading work crews
- Able to explain mechanical problems, and articulate the thinking behind recommendations.
- Must be good at solving problems with other people
- Able to remain calm and even-tempered in the face of challenges, demands, and deadlines
- Excellent ability to read and interpret blueprints, engineering drawings, and schematics
- Capable in Outlook, Word and Excel
- Physical activity is required, including frequent lifting up to 50 pounds, ascending/descending ladders and staircases, and climbing and reaching in, under, and around large equipment, often outside year-round

**Preferred Experience/Skills**:

- Field Machining experience a plus
- Skilled in the repair of Flowserve’s large, high-end, single-stage and multi-stage pumps; laser alignment, rigging, and pump seals.

**About Flowserve**:
Our history began over 200 years ago, and today Flowserve employs more than 15,000 associates in 300-plus locations around the world, including over 180 quick-response centers that provide aftermarket parts and services to customers. Flowserve offers more than 100 distinct pump models and a wide range of valve and seal products. Through our unmatched combination of products, engineering and aftermarket services, we help our customers achieve tangible business results: lower operating costs, optimized performance, prolonged equipment life, mitigated risks and higher productivity. Draw on our industry expertise to help address your most pressing challenges while reducing expenses, minimizing risk and maximizing performance.

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