Field Service Technician

3 months ago

Leduc, Canada Flowserve Corporation Full time

Company Overview:
If a culture of excellence, innovation and ownership is what you’re searching for, consider putting your experience in motion at Flowserve. As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve’s position as the global standard in comprehensive flow control solutions. Here, your opportunity for professional development and industry leading rewards will be supported by our foundational commitments to the values of people first, integrity and safety. Thinking beyond opportunity and reward, at Flowserve, we are inspired by working together to create extraordinary flow control solutions to make the world better for everyone

Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Driven by our Purpose, we are committed to building a more sustainable future to make the world better for everyone. With more than 16,000 employees in more than 50 countries, we combine our global reach with local presence. We support more than 10,000 customers worldwide, creating products to meet the needs of our customers who are supplying energy, fresh water, pharmaceuticals and other essentials to consumers, businesses and governments globally.

Join a company where the people challenge themselves to approach each situation with ingenuity and creativity to help provide our customers with the most innovative flow control products and services. You will be part of a team known for its industry-leading talent, unparalleled portfolio, and unmatched commitment to customer success. Flowserve’s culture promotes recognition and rewards creativity, hard work, and commitment. We invite you to put your talents and career in motion at Flowserve.

Flowserve offers competitive pay, annual bonuses, medical benefits on day 1, generous paid vacation time, paid holidays, retirement plan and many other excellent benefits

**Role Summary**

The Mechanical Field Service Technician troubleshoots and repairs Flowserve’s pumps and equipment for our customers in industries such as oil and gas, chemical, nuclear, coal, and wastewater industries. This challenging position requires an experienced mechanic who can provide confident expertise in the face of operational problems. The Field Service Tech will repair and install equipment, oversee start-up, conduct maintenance, and monitor the performance of our products at our customers’ locations. While the Tech may be the only Flowserve representative on site, the Tech can call upon the resources of Flowserve’s Field Service Team to ensure that our products are operating at peak performance. Flowserve counts on the Field Service Tech to be an indispensable resource to our customers, creating a lasting competitive advantage for our products and services.

This is a full-time position. The location is **Leduc, AB.**

**Responsibilities**
- Make direct, in-person service calls in response to customer requests.
- Assess mechanical problems and take actions to resolve promptly
- Work side-by-side with our customer’s personnel, and lead work crews as required
- Oversee the full cycle of repair: disassembly, cleaning, inspection, repair, and assembly
- Ensure that equipment is installed successfully and on schedule.
- Check equipment prior to start-up and assess start-up performance
- Monitor the maintenance and performance of Flowserve equipment
- Train customers in the proper procedures for operating and maintaining Flowserve products
- Collaborate with Flowserve Sales Engineers to ensure a coordinated approach to serving our customers
- Collaborate effectively with the supporting organizations of Flowserve, including the repair centers, customer service, and sales engineering
- Maintain organized, accurate, timely records, including daily reports, jobs quoted, jobs performed, and time and materials charged
- Other duties as assigned

**Requirements**:

- High School diploma or GED equivalent.
- Red Seal Millwright Ticket
- Five or more years of experience in mechanical field service, specifically repairing pumps
- Must be able to travel and spend time in the field 90% of the time
- Must have an active driver’s license with a good driving record; will drive company truck
- Experienced in removing and installing pump bases (epoxy grout, including pressure grout)
- Must be a self-starter with good follow-through, capable of working independently with little supervision
- Experienced in successfully leading work crews
- Able to explain mechanical problems, and articulate the thinking behind recommendations.
- Must be good at solving problems with other people
- Able to remain calm and even-tempered in the face of challenges, demands, and deadlines
- Excellent ability to read and interpret blueprints, engineering drawings, and schematics
- Capable in Outlook, Word and Excel
- Physical activity is required, including frequent lifting up to 50 pounds, ascending/descending ladders an

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