Customer Care Representative

3 months ago

Grimsby, Canada Performance Auto Group Full time

**Drive for Excellence**

**Grimsby Hyundai **is an award-winning dealership that is the one stop shop for all your vehicle's needs. We pride ourselves on our friendly guest service and give that little extra to show how valuable our guests are to us

**Grimsby Hyundai's Body Shop **is looking for a team oriented, hardworking **Customer Care Representative** to join their team.

**About Us**

Performance Auto Group, is a leading automotive group, whose purpose is to be the preferred automotive group by fostering fair and respectful relationships that positively impact our team, customers, partners, and communities. Our core values as an organization are the principles we were built on that guide us today:

- ** Great Experience**: Every customer is entitled to a great experience
- ** Integrity**: We are honest and transparent in our actions
- ** Diversity**: We are stronger through the inclusion of people, brands and ideas
- ** Innovation**: We passionately embrace opportunities for new and continuous improvements
- ** Empowerment**: We encourage and support our people in taking initiative
- ** Giving Back**:We positively impact the communities in which we live, work and raise families

**Here’s what you’ll deliver**:

- Coordinate body shop appointments including answering body shop calls in a professional manner.
- Coordinate insurance calls in a professional manner.
- Coordinate vehicle intake and delivery.
- Responsible for receiving parts.
- Manage available inventory in the room stock.
- Maintain accurate records and assist in inventory control.
- Label deliveries and allocate them to their designated place.
- Evaluate incoming parts and organize the stockroom according to a prearranged System.
- Provide general and administrative support to the Body Shop.
- Project a positive attitude for the benefit of our customers and fellow employees.
- Utilize systems and procedures to deliver exceptional customer service on all interactions.
- Analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required.
- Execute tasks in a fast-paced environment with multiple deadlines.
- Ability to execute tasks with mínimal supervision.
- Ability to work in adherence to company safety standards at all times.
- Comply with all company policies, standards and procedures.
- Other duties as required by management.

**What you need to succeed**:

- High School Diploma or GED is required.
- 1 year of automotive experience or equivalent is preferred.
- 1-2 years of customer service experience is preferred.
- Must have a valid Ontario Driver's License and good driving record.
- Able to work well under pressure.
- Strong attention to detail will be required.
- Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
- Prolific with Microsoft Excel, Google Sheets and Google Drive.
- Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required.
- CDK experience is an asset.
- Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment.

**What’s in it for you?**
- Excellent management support and guidance
- Opportunities through our Internal career mobility program
- Access to health, dental and vision insurance
- Disability, critical illness and life insurance for the unexpected
- Our Employee Assistance Plan (EAP) for you and your family's wellness
- Discount on vehicles, service and parts for you and your family
- Discounts to retailers and service providers across the country
- Free and engaging employee events
- Did we mention we love giving back to our communities?

**This compensation range will be based on knowledge and experience**

**Job Type**: Full Time

**Salary**: $40,000 per year
**Performance Auto Group is a leading automotive company in Southern Ontario with over 1800 employees, 23 brands and 39 locations in Brampton, Brantford, Bolton, Grimsby, Mississauga, Oakville, Orangeville, St. Catharines and Toronto. Performance Auto Group also includes AutoPlanet Direct, Ontario's largest indoor used car showroom.

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