Multi-skilled Operator

2 months ago

Lasalle, Canada Salute Full time

Salute is a leading provider of cutting-edge Data Center Infrastructure Services, dedicated to serving data center clients worldwide. We pride ourselves on delivering sustainable solutions, unparalleled reliability, and outstanding customer service. As we continue to grow, we are seeking a dynamic and experienced Multi Skilled Operator to join our team and drive our relationships with hyperscale clients to new heights.

At Salute, we don't have employees. We have team members. It's our culture, and it's a significant driver of the success we're able to deliver for our clients. This team-oriented culture is defined by transparent communication, collaborative development and deployment of procedures and best practices, a customer service mindset both internally and externally, and a strong commitment to safety.

**Multi Skilled Operator (MSO) Level 1**

Job Overview: The MSO Level 1 is an entry-level position focused on foundational data center operations. This role combines basic physical security tasks with initial technical support and basic facility maintenance responsibilities. The MSO Level 1 is essential in ensuring the data center's daily operations run smoothly, providing support across security, technical, and facility functions.

**Responsibilities**:

- Access Control: Monitor and control access to the data center, verifying identities and enforcing security protocols.
- Patrol and Surveillance: Conduct routine physical and virtual patrols to detect and report security risks or suspicious activities.
- Basic Technical Support: Provide initial remote and on-site support for basic hardware and network issues.
- Hardware Assistance: Assist with the installation, configuration and routine maintenance of servers and networking equipment.
- Incident Response: Respond to basic security incidents and emergencies, escalating issues as needed.
- Environmental Monitoring: Assist in monitoring environmental parameters such as temperature and humidity, reporting any anomalies.
- Documentation: Maintain accurate logs and records for access control, incidents and basic maintenance activities.
- Training and Development: Participate in training sessions to enhance skills and knowledge in data center operations.

Qualifications:

- High school diploma or general education degree (GED)
- Basic knowledge of site facility infrastructure regarding power, thermal management, and associated systems.
- This is an intermediate-level facility-focused position for a person with an aptitude to learn and grow in the field of technical operations and maintenance support of electrical and HVAC systems.
- Good observation skills and problem-solving ability.
- Place SAFETY at the top of anything and everything that they do - without fail.
- Focus on the tasks and activities given to them and remain consistently focused on SAFETY.
- Ability to work on multiple concurrent projects while meeting deadlines and ensuring uptime.
- A penchant for leading projects and can work autonomously under the customer's direction, written or verbal, on servers/routers/switches.
- Perform their professional duties as a member of a team, as a leader, peer and a follower, depending on the situation, and work competently and calmly under pressure.
- Handle circumstances that are outside their comfort zone in a clear and methodical manner without impacting services and safety.
- Follow instructions as provided in SOPs, MOPs and EOPs (“xOPs”).
- Speak up and contribute constructively and professionally when matters do not look correct and when there is any possibility of site impact, especially regarding safety.
- Evaluate their own deliverables and performance, and those of others, in the relentless pursuit of continuous operational improvement.
- Willingness to enhance existing skill set.
- Good analytical and problem-solving skills. Must be able to logically analyze, isolate and resolve site and customer-facing service issues. Proficient in monitoring and troubleshooting.
- Good English communication skills, both verbal and written.

**Physical Requirements**:

- Ability to lift and carry heavy equipment, up to 40lbs.
- Ability to climb ladders and multiple flights of stairs to access elevated equipment
- Ability to stand for long periods of time in various work environments
- Ability to bend, stoop, kneel, and reach for equipment related tasks
- Basic physical fitness to respond quickly to emergency situations and navigate areas quickly
- Ability to move quickly and efficiently withing various work environments to troubleshoot issues or respond to emergencies.
- Good hand-eye coordination and dexterity for working with small components and connectors
- Clear vision, with or without correction, to perform tasks requiring attention to detail and precision while wearing safety glasses
- Ability to differentiate between color-coded warning signs, labels, and cables
- Ability to work in environments with a wide variety temperature inside a facility
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