Part Time Director of Quality

1 month ago

Hamilton, Canada The Salvation Army Full time

Reporting to the Executive Director, the Director of Quality is responsible for the strategic leadership of agency-wide program quality in the following areas, to be delivered in close collaboration with the Director of Programs and other Senior Managers includes: Program Assessment and Evaluation, Program Compliance and Reporting, Program Risk Management, Program Quality Improvement, Program Staff Training and Accreditation—internal and external.

**KEY RESPONSIBILITIES**:

- The Director of Quality is a strategic leader in planning, implementation and evaluation of facility-wide quality improvement, compliance and risk management activities as well as any other special projects as assigned
- This position is responsible for:

- Continuous Quality Improvement,
- Conducting of Program Evaluation, Client Satisfaction and Outcome data collection and reporting
- Completion of required statistical reporting
- The achievement and maintenance of internal and external Accreditation standing
- Compliance with applicable legislative and regulatory requirements applicable to our programs
- Review and recommendations for program staff training and education
- Documentation compliance
- Risk Management
- Review statistical submissions to The Salvation Army and other stakeholders as required
- In consultation with the Director of Programs and based on Core Competency standards develops an education and training plan for HHB Housing and Support Services program staff
- Develops and/or facilitates training sessions
- Oversees development of reports and attends meetings at DHQ/THQ as requested/required
- Develops and oversees partnerships with academic institutions to participate in or conduct research

**General Strategy**
- Assists in developing the purpose, philosophy, long-term and annual strategic planning in support of the mission of HHB Housing and Support Services in accordance with existing legislative and regulatory requirements and professional standards of practice
- Identifies and implements best practices and strives for continual improvement
- Participates as a member of the Senior Management Team in planning, implementation and evaluation of facility-wide quality improvement/risk management activities, documentation and education

**Operations**
- Collaborating with the ED, and Director of Programs in establishing standards of practice and care consistent with the professional disciplines and regulations under applicable legislation
- Regularly assesses the current state of programs against standards and goals, and implements strategies to improve areas of weakness
- In collaboration with the Director of Programs, develops, implements, interprets and reviews standards, policies and procedures
- Has direct input in development, implementation and evaluation of quality improvement, risk management, infection control, and health and safety activities
- Ensures regular file audits are conducted and makes recommendations to ensure compliance with all legislative, regulatory, accreditation
- Analyzes monthly statistical reports against targets and advises program managers as needed on achieving established targets
- Develops reports and proposals for submission to government regulatory funding bodies
- Participates in internal meetings as assigned and may be required to attend external organizations and meetings as a representative of the agency
- Prepares reports and presentations for internal and external stakeholders
- Ensures the implementation of accreditation compliant documentation practices that are coordinated with all members of the HHB team
- Remains on-site during declared emergencies and assists in ensuring the safety of residents/participants and staff (i.e. flood, ice storm, fires)

**Leadership**
- Collaborates with the Senior Management team and program management team
- Acts as the Agency liaison with External and Internal Accreditation teams, and Quality Improvement Project leadership
- Acts as a Subject Matter resource on program evaluation and quality improvement to other Ministry Units as requested.

**Health and Safety**
- Demonstrates understanding of, and compliance with, workers’ responsibilities under the Occupational Health and Safety Act and Regulations, WSIB policy and HHB policies and procedures
- Actively participates in fire drills and emergency procedures
- Actively promotes a culture of safety for both clients and staff by participating in safety education and training, by reporting incidents or unsafe situations to his/her supervisor, and by complying with HHB’s safe work procedures
- Attends, supports and provides Health and Safety in-services and taking action to address unsafe conditions and/or procedures, to ensure a healthy and safe work environment
- May participate on the JHSC

**Community Relations**
- Promotes a positive working environment with funders, and service providers
- Maintains positive communication between HHB and the community

Perform other duties a

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