Operations Management Assistant

2 months ago

London, Canada Western University Full time

**About Western**:
**About Us**:
The Schulich School of Medicine & Dentistry is a leading Canadian centre for outstanding education and research. The School aims to be a global leader in optimizing life-long health through innovations in research, education and active engagement with our communities. The School is the largest Faculty on campus, employing over 2,000 part-time and full-time faculty and over 1,000 staff. Researchers in Schulich account for over half of research funding at Western. The Schulich School of Medicine & Dentistry’s Research Office aims to enhance the School’s research competitiveness and research capacity and to foster a culture of research throughout the School.

**Responsibilities**:
We seek a highly motivated individual to join our team as a summer student in Core Facility management at Schulich School of Medicine and Dentistry. This job will work directly with the Operations Manager and scientific community at Robarts (alongside research scientists and grad students). This role will support the growth and development of the SSMD core facilities model. Your work will be done on-site at Robarts during regular workday hours (seven-hour workday). You will have exposure to the various core facilities across the faculty with a focused effort on a strategic review of core facilities to assess the needs best and align with the SSMD core facility strategic direction. You will have first-hand experience utilizing management science skills to develop and craft sustainable models for growth, standardization and improvement based on the facility’s needs, current operational goals and oversight direction.

**Key Responsibilities**:

- Support the development and implementation of strategic initiatives to grow the core facilities in the healthcare field
- Review core facility documents, analyze data and generate reports to support decision making
- Help to identify key performance indicators so progress can be monitored toward achieving goals
- Assist in the development of business plans and proposals
- Participate in project meetings and provide input on project deliverables
- Collaborate with other departments to streamline processes and improve efficiencies
- Other duties as assigned

**Qualifications**:
**Education**:

- Undergrad backgrounds in Engineering, Biology, Biochemistry, Chemistry or related Life Sciences programs are preferred.

**Experience**:

- 1 year of experience providing customer service in a business/research office setting

**Other requirements**:

- Excellent oral and written communication skills
- Self-motivated and self-disciplined with a "can-do" attitude
- Ability to work independently and also in a team setting
- Familiar with database management, process mapping and various lean/six-sigma tools
- Strong competency with MS Word, Excel, PowerPoint & database management

Skills, Abilities & Expertise:
- Knowledge of general office procedures including records management systems
- Ability to establish effective routines for excellent communication with all members of the team to maximize productivity
- Proven ability and natural inclination to interact with people in professional, respectful and diplomatic manner
- Self-motivated multi-tasker with strong organizational skills
- Positive, outgoing attitude with genuine customer service orientation
- Demonstrated ability to work independently, take initiative and follow through on work assignments
- Familiarity with University policies and procedures preferred
- Written and verbal communication skills to clearly express ideas in an objective manner, and adapt communication style to suit the situation and audience
- Customer service skills to understand customer needs and expectations, with a desire to deliver helpful and reliable service to the University community

**Why Western?**:
Consideration of applicants will include an assessment of previous performance, experience, and qualifications. Applicants should have oral communication skills in English.

**Western Values Diversity**:
**Please Note**:
We thank all applicants for their interest; however, only those chosen for an interview will be contacted.

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