Regional Manager, Residential Operations

6 months ago

London, Canada Sterling Karamar Property Management Full time

Purpose

The Regional Manager, Residential Operations is responsible for the tactical execution of the Client's strategic direction for their portfolio of properties. They will oversee a portfolio of income producing multi-family properties with the objective of maximizing the performance and value of the portfolio. This will include oversight of building operations, budgets and leading the property teams. They will oversee a team of Property Managers to ensure implementation and execution of all client and corporate policies and procedures.

Regional Portfolios will consist of approximately 2500-3000 units supported by 2-4 Property Managers.

**Main Responsibilities**:

- Works collaboratively with the Director, Operations on meeting the financial, operational and cultural objectives for the client, residents and team members.
- Responsible for the overall property risk management, safety standards and employee and resident liability.
- Participate in development and implementation of best practices.
- Oversee, review and improve annual property budgets with Property Managers, including forecast of annual income and expenses.
- Review and monitor performance of key operational and financial indicators including rent arrears/collections, unit turnover and spend on an ongoing basis; implement corrective measures to improve performance on said indicators.
- Responsible for quarterly reporting and meeting with the Client’s Asset Management team to review operational and financial performance.
- Implement annual budgets in coordination with the Asset Management team and monitor budgets on a regular basis in accordance with established revenue and expense goals.
- Ensure Property Managers ensure timely preparation of rent ready apartments to fully meet the demand of the market.
- Work with department heads (Leasing, Lease Administration, Marketing, Accounting) to ensure smooth running of operations.
- Tendering and negotiating contracts on a site-by-site basis as they come up for renewal.
- Promote excellence in client relations with both internal and external stakeholders.
- Accountable for all escalated complaints from residents.
- Maintain awareness of market/industry conditions and trends via professional organizations, and regularly evaluate market conditions and comparable properties.
- Actively manage the assigned asset portfolio in all aspects of its operations, while overseeing a team of Property Managers, site level personnel and regional support staff.
- Mentor, coach, supervise and develop team.
- Support and strengthen the SKPM brand by developing team personnel, maintaining the physical appearance of each property and delivering a superior rental experience to all residents.
- Other duties as assigned.

**Scope**:

- Starlight Portfolio, Ontario

**Qualifications**:
Education
- Post-secondary degree in finance or business preferred.
- Knowledge of the Landlord and Tenant Act

Experience
- 5 to 7 years’ experience in similar role
- Proven multi-site management, communication and financial acumen.
- Proven track record of organizing and prioritizing work and managing multiple demands.
- Experience with budgets and financial statements
- Proficient in using various types of property management computer software (MS Office, Yardi)

Skills and abilities
- Strong leadership and change management skills and demonstrated ability to influence the efforts and behaviors of others to achieve desired results.
- Exceptional interpersonal skills to interact effectively and build relationships with individuals at all levels of the organization.
- Effective and creative problem-solving skills combined with the ability to work independently, as well as part of a team of multidisciplinary professionals.
- Excellent leadership and supervisory skills
- Ability to train, develop, lead and mentor.
- Warm, friendly and service-oriented philosophy
- High degree of flexibility and tolerance for change
- Superior written and verbal communications skills
- Extremely computer literate
- Organized and detail oriented.
- Customer-service driven.
- A competitive spirit
- High-energy
- Ability to fluently speak and write in English.

INDHP

Thank you for your interest in Sterling Karamar Property Management.
Please note that our Corporate Offices are scent-free work environments.

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