Operations Analyst

**JOB TITLE**: Operations Analyst

**DEPARTMENT**: Development and Operations

**SUPERVISOR'S TITLE**: Manager of Operations, Parks and Facilities

**SUPERVISES**: DIRECTLY: None

INDIRECTLY: None

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Reporting to the Manager of Operations, Parks and Facilities, this position provides a wide range of technical supports and completes analytical analysis for the Operations, Parks and Facilities division of the Development and Operations Department.

The position will track performance within the operations, parks and facilities division of the department including measuring and monitoring department standards and services, as well as develop new standards related to a variety of departmental programs.

**PRIMARY DUTIES AND RESPONSIBILITES**

Under the supervision, direction and guidance of the Manager of Operations, Parks and Facilities, the Operations Analyst has the following duties and responsibilities:

- Support the creation of a new performance monitoring framework for the department and is responsible for providing cost analysis, performance measurement, documentation of workflow, processes and procedures, and corresponding reports.
- Monitoring, evaluation, and reporting on a wide range of department services not limited to snow, ice control and winter maintenance, road sweeping, turf mowing, sports fields maintenance, forestry/ boulevard trees, vegetation management, parks and trails.
- Complete operational analysis based on tracking related to budget and projects and documentation of workflow.
- Establish, analyze, and track key performance indicators (KPIs) to measure the effectiveness of operations and to identify trends and areas for improvement.
- Support the development and review of operational processes.
- Use data and trend analysis and make recommendations for improvements to operations.
- Conduct research of systems, best practice methods and materials for operations monitoring and performance.
- Ensure that operations comply with industry-specific regulations, standards, and town policies.
- Stay updated on relevant laws and regulations that may impact operations.
- Undertake regular review and evaluation of equipment, maintenance practices, processes and procedures to determine efficiencies, cost savings and continuous improvement.
- Collect, survey, input, maintain, and analyze data for documentation and training material for staff.
- Create and maintain a variety of Excel spreadsheets, reports, and database files.
- Conduct field inspections as required.
- Assist with asset management data collection, analysis, life cycle costing, levels of service, asset retirement obligations as part of asset management plans, policies and reporting.
- Support coordination of preventative maintenance programs.
- Work in collaboration with a number of other Town staff, including the GIS Coordinator.
- Perform other duties as assigned.

**QUALIFICATIONS AND REQUIREMENTS**
- Degree or Diploma in Business Administration, in Computer Science or related discipline.
- Three (3) years progressively responsible experience in performance measurement, analytics, data management and monitoring.
- Additional coursework/training in project management, financial management, public administration are considered assets.
- Experience with ArcGIS and CityWide Software an asset.
- Demonstrated skills including the ability to work collaboratively and develop strong working relationships with all levels of staff.
- Ability to effectively and efficiently plan, evaluate work, monitor work plans for timeliness, quantity, quality, productivity, and accomplishments.
- Ability to analyze complex technical information and make timely recommendations using solution-based problem solving, with a focus on for continuous improvement.
- Proven planning, highly detailed, and organizational skills to manage business plans and perform reporting, including the ability to meet deadlines and work under pressure.
- Excellent communication and interpersonal skills including writing and interpreting reports and briefs, presentation/public speaking skills, and the ability to interact well with a diverse group of leaders, colleagues, staff, and citizens.
- Clean Criminal Record Check and Driver’s Abstract required.
- Excellent customer service, organization, problem solving, independent decision-making, and change management skills required.
- Strong knowledge of the Occupational Health and Safety Act, its regulations and knowledge of the hazards associated with the work.

**CONFIDENTIAL INFORMATION**:

- Knowledge of security codes and passwords.
- Access to sensitive information at all levels.
- Financial database information.

**WORKING CONDITIONS**:

- Physical demand requires standing, sitting and walking.
- Visual attention for detail and health and safety while on the job.
- Attendance at meetings held in the evening and/or weekend, may be required.
- Normal working hours 8:30 a.m. to 4:30 p.m. Monday to Friday (35-hour work week) in