Workforce Planner 1

6 months ago


Sherbrooke, Canada Global Excel Management Full time

**Job Description**:
Are you a multitasker? Are you interested in working in a multilingual, dynamic and friendly environment that encourages personal and professional development? We would love to meet you

As a Workforce Planner, you’ll be supporting all Contact Center teams across all sites through service level management and workforce scheduling.

**What does your typical day look like?**
- Data entry, most importantly, entry of hours worked, for payment purposes
- Report daily absences and take appropriate action
- Forecast scheduling for all teams
- Analysis and update of different reports

**What skills and experience are we looking for?**
- College diploma or equivalent experience and a minimum of 1 year as a workforce planner
- Excellent Excel skills required, as well as Working knowledge of the rest of the MS Office
- Working knowledge of NICE is necessary
- Excellent written and verbal communication skills in both English and French
- Must be detail oriented and able to multitask
- Efficient reactiveness to any situation
- Must be available to sometimes work evenings and weekends

We offer you:

- Global Excel offers more than a position;
- We offer a professional future with a competitive compensation including base salary, performance bonus and benefits;
- Please reach out to your local HR department if you would like to know more about benefits offered in your site.

**To get a taste of the Global Excel life and for more information on our company, visit our Facebook page and website**:


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