Implementation Specialist

2 weeks ago

Montréal, Canada Lightspeed Commerce Full time

**Hi there Thanks for stopping by**

Are you actively looking for a new opportunity? Or just checking the market? Wellyou might just be in the right place

We're looking for an Implementation Specialist to join our Retail team in Montreal. You will be leading onboarding sessions and helping with account configurations. Your day-to-day will consist of both conducting sessions and also facilitating the configuration of the point of sale back office. The goal is to help customers understand the POS software and facilitate the overall setup, with the ultimate goal of a successful and positive implementation of our products.

**What you'll be doing**:

- Schedule and facilitate one to one and one to many training sessions with topics including back office configuration, and POS terminal workflows.
- Update customer records in Salesforce, ChurnZero and other web-based tools to reflect new information and Implementation timelines
- Work closely with Implementation Consultants and cross departmentally with the Sales, Customer Success and Support, and Product teams to enable and improve the onboarding process
- Evaluate customer comprehension and adjust teaching methods to empower a vast array of personalities and learning styles
- Build and maintain active relationships with the customers to further their satisfaction, business and growth
- Maintain a high level of customer satisfaction through each stage of the post-sales relationship, including onboarding, follow-ups, and hand-off to support

**And a little bit of....**:

- Contributing as part of the wider team to achieve organizational objectives even if this means doing things that aren't strictly within the scope of your role.

**What you need to bring**:
We're a team of 9 people located in North America. Our team is responsible for establishing early stage customer satisfaction and product adoption to ensure the success of our customers.
- Experience in customer-facing activities ( in a B2B environment is a plus)
- Experience in Retail
- Experience in training, teaching, onboarding or facilitating orientation sessions
- Ability to quickly learn, understand and teach tech concepts

Even better if you have, but not necessary
- Previous experience in a technical role (software, IT, tech support)
- Previous experience with POS configuration and back office POS management
- Knowledge of Apple tools, web technologies, and networking
- Experience with Microsoft Excel
- Good understanding of Retail Point of Sale technologies
- Experience with SaaS

We know that people are more than what's on their CV. If you're unsure that you have the right profile for the role... hit the 'Apply' button and give it a try

**What's in it for you?**

Come live the Lightspeed experience...
- Ability to do your job in a truly flexible hybrid environment (3 days/week in office);
- Genuine career opportunities in a company that's creating new jobs everyday;
- Work in a team big enough for growth but lean enough to make a real impact.

and enjoy a range of benefits that'll keep you happy, healthy and (not) hungry:

- Lightspeed RSU program (we are all owners)
- Unlimited paid time off policy
- Flexible working policy
- Health insurance
- Health and wellness benefits
- Possibility for transit fees to be covered
- Paid leave assistance for new parents
- Linkedin learning
- Volunteer day**Where to from here?**
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you're proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal's gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

**Who we are**:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.
- Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.

Lightspeed handles your information in accordance with our Applicant Privacy Statement.

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