Computer Hardware Technician
3 days ago
**Responsibilities**:
- Provide technical repair services for Lenovo computer hardware
- Help to configure and pack to ship devices for remote workers
- Resolve issues for clients via phone, in person, or electronically
- Recommend hardware and software improvements
- Track customer issues and resolutions
**Qualifications**:
- Previous experience in IT, customer service, or other related fields
- Ability to build rapport with clients
- Strong troubleshooting and critical thinking skills
- Positive and professional demeanor
**Beneficial Experience**:
- Lenovo Break-Fix experience and Lenovo Certified technician
- Microsoft 365
- Supporting Windows 10 & Office Applications
- Understanding of ITIL and its principles
- ServiceNow or other Service Management tools
- PC and Mac imaging and configuration
**Job Types**: Full-time, Permanent
**Salary**: $50,000.00-$60,000.00 per year
**Benefits**:
- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Vision care
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Supplemental pay types:
- Overtime pay
COVID-19 considerations:
Data Integrity is operating in a hybrid model, most employees that don't require to be in the office are working from home, however this job is required to be in the office full time. Customers are not allowed in the premise.
**Experience**:
- Computer Repair: 3 years (required)
**Language**:
- English (required)
Licence/Certification:
- Lenovo Certified Technician (preferred)
- COVID-19 Vaccination status (required)
Work Location: One location
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