![JAN-PRO Central Ontario](https://media.trabajo.org/img/noimg.jpg)
Brand Standard Manager
4 weeks ago
**Covering: Toronto, York Region & Scarborough**
JAN-PRO is Canada’s largest and most trusted cleaning and disinfection service provider. Our success as a company is a result of the hard work and dedication of our Certified Business Owners (CBOs). With a focus on quality control and franchise development, we are expanding our team to further elevate our standards of excellence.
The success of this position will be achieved through your customer service focus, interpersonal skills, ability to effectively communicate with others, and ability to inspire others and achieve industry-leading customer satisfaction levels. Your ability to impart technical skills (current janitorial methods and practices) is another critical aspect of this role. You will be spending most of your time meeting with customers and Franchisees at various locations within the designated territory ensuring the JAN-PRO services are driving growth and success.
**Responsibilities**:
As Operation Manager for the Commercial Cleaning Franchise company, you will play a pivotal role in maintaining and enhancing service quality across our franchise operations. Your responsibilities will include:
- **Quality Control**: Serve as the first point of contact for Client’s Site Management and Certified Business Owner; Schedule and execute existing customer visits to review service scopes for each customer and ensure compliance with the scope of work.
- **Franchise Development**: Collaborating with existing Certified Business Owners to drive growth and address any potential issues; Providing guidance and assisting the team in troubleshooting customer requests/ complaints or deficiencies identified during audits and improve service standards.
- **Training and Support**: Responsible for coordinating/ scheduling training for new Certified Business Owner; Providing ongoing training and support to franchisees during and after office hours.
- **Customer Satisfaction**: Manage multiple accounts, ensuring that a high level of customer retention and satisfaction is maintained by developing campaigns for maintaining customer loyalty; Cultivate strong relationships with Clients and Franchisees and communicate on an ongoing and regular basis to understand their needs and ensure satisfaction.
- **Operational Efficiency**: Streamlining processes to optimize operational efficiency; Record thorough details of assessments and meeting summaries with customers in CRM (Extraview); Report Weekly summaries of issues, concerns, and solutions to JAN-PRO Regional Director
- **Sales**: - Generate Special Service Quotes and oversee Account Start-Ups; Identify additional Sales Opportunities and Generate Leads for our Sales team wherever possible; Support the sales team where needed and sell directly to clients as required.
- **Other duties as assigned.**
**Qualifications**:
- Valid driver’s license, access to own vehicle, and clean driving record.
- Minimum 3 years of Management in the commercial cleaning industry
- Working knowledge of current commercial cleaning methods and practices.
- Demonstrated proficiency with cleaning equipment, including commercial floor scrubbers.
- Demonstrated ability to coach, develop and train individuals.
- Willing to work flexible hours and days - some evenings and weekend work will be required.
- Position includes an on-call component. Must be available to assist Franchisees in dealing with Urgent/ Emergency concerns from customers when required.
- Experienced and proficient with technology (computer, web-based, app, and mobile functions) and Microsoft Office (Excel, Word, PowerPoint, and Outlook)
- Strong written and oral communication
- Action-oriented, attention to detail, and ability to work effectively in a fast-paced work environment.
- Ability to work independently, in a team, and meet deadlines.
- Driven to work hard towards delivering excellence in client servicing, building relationships, and partnering to offer solutions to challenging problems.
- Excellent problem-solving skills and ability to effectively manage change.
Ability and willingness to travel regularly within the designated territory.
**Job Types**: Full-time, Permanent
**Salary**: From $50,000.00 per year
**Benefits**:
- Automobile allowance
- Casual dress
- Company events
- Dental care
- Extended health care
- Flexible schedule
- On-site parking
- Paid time off
- Tuition reimbursement
- Vision care
Schedule:
- Day shift
- Monday to Friday
- On call
- Weekends as needed
Supplemental pay types:
- Bonus pay
- Commission pay
- Retention bonus
Application question(s):
- How do you structure your training programs to ensure that franchisees are well-equipped with the necessary skills and knowledge to meet company standards?
- How do you support the well-being of franchisees, both professionally and personally, to ensure a positive and sustainable working relationship?
**Education**:
- DCS / DEC (preferred)
**Experience**:
- Cleaning: 3 years (preferred)
-
Brand Standard Manager
2 weeks ago
Scarborough, Canada Jan-Pro Central Ontario Full time**Perks & Benefits**: - Base Salary: $50,000 (+) - + Commission Plan - + Retention/Growth Bonus - + Monthly vehicle allowance ($575/month). - + Health Benefits - + Company cell phone provided. - + Company laptop provided. **Covering: Toronto, York Region & Scarborough** JAN-PRO is Canada’s largest and most trusted cleaning and disinfection service...
-
Brand Manager
2 weeks ago
Scarborough, Canada Spider Tech Full time_*Please submit a creative portfolio with your resume*_ **Position Overview**: We are looking for a brand champion who is a fitness enthusiast! Who will build, grow, and manage Spidertech’ s social media channels as well as create engaging content for various outlets. We are looking for someone who has built, managed, and headed direct to consumer brands...
-
Brand Ambassador Manager
3 weeks ago
Scarborough, Canada SHOP 20 Full timeSHOP 20 is a women's fast fashion clothing boutique that provides our customers with the most exclusive, on trend styles, all under $79! This allows us to provide our customers with a cool shopping experience, value and affordability. We strive to offer our clients a riveting in-store and online shopping experience keeping in mind the cliche we know every...
-
Brand Manager
2 weeks ago
Scarborough, Canada Benemax Health & Wellness Full timeThe Brand Manager drives brand awareness and helps us achieve direct-to-customer and wholesale channel objectives. In this role, you will be given the freedom to explore the most effective brand strategy. **Requirements**: - Minimum 5 years work experience or equivalent in nutritional supplyment; brand marketing experience preferred - Bachelor's Degree is...
-
Brand Manager Dermatology
4 weeks ago
Scarborough, Canada Eli Lilly Full timeAt Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our 35,000 employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our...
-
Brand Ambassador
4 weeks ago
Scarborough, Canada Demos By Design Full time**About us** Demos by Design is a food services company that is passionate about helping organic and natural food brands increase awareness and sales. Our mission is to promote and partner with brands that are committed to creating delicious and health conscious food and equally focus on strong social awareness. We are currently recruiting for the role of...
-
Brand Marketing Coordinator
3 weeks ago
Scarborough, Canada Toyota Canada Inc. Full time**Brand Marketing Coordinator - 12-Month Contract/Acting** **Scarborough, Ontario (Hybrid)** Toyota Canada Inc. (TCI) is the exclusive Canadian distributor of Toyota and Lexus vehicles. Toyota Canada's head office is in Toronto, with regional offices in Vancouver, Calgary, Montreal and Halifax. Toyota parts and accessories are distributed through TCI's...
-
Brand Strategist
3 weeks ago
Scarborough, Canada Toyota Canada Inc. Full time**Service Marketing Brand Strategist** **Scarborough, Ontario (Hybrid)** Toyota Canada Inc. (TCI) is the exclusive Canadian distributor of Toyota and Lexus vehicles. Toyota Canada's head office is in Toronto, with regional offices in Vancouver, Calgary, Montreal and Halifax. Toyota parts and accessories are distributed through TCI's Parts Distribution...
-
Team Lead Merchandiser
3 weeks ago
Scarborough, Canada Brand Momentum Full timeMerchandising Team LeadThis is an exciting chance to join a retail merchandising team where we are bringing high-quality nut products across Canada. We're looking for a Merchandising Team Lead to oversee independent contractors in your region as they showcase Tasty Joe's Nuts and other bulk nut products within a big box grocery store.You'll hit the ground...
-
Brand Marketing Specialist
1 week ago
Scarborough, Canada Arkilos Consulting Full timeCompany Overview: Nestled in the vibrant city of Toronto, this innovative and health-conscious organization is a leader in the natural wellness industry. Known for its dedication to quality and excellence, this company is a dynamic and fast-paced environment where cutting-edge ideas meet a deep commitment to supporting health and well-being. With a focus on...
-
Brand Compliance Manager
3 weeks ago
Scarborough, Canada Jan-Pro Central Ontario Full time**Perks & Benefits**: - Base Salary: $50,000 - + Sales Commission Plan - + Retention/Growth Bonus - + Monthly vehicle allowance ($575/month). - + Health Benefits - + Company cell phone provided. - + Company laptop provided. **Covering: Toronto, York Region & Scarborough** JAN-PRO is Canada’s largest and most trusted cleaning and disinfection service...
-
Assistant Store Manager
4 weeks ago
Scarborough, Canada BonLook Inc. Full time**Job Description**: The Assistant Store Manager is responsible for certain aspects of the business, as assigned by the Store Manager. They are accountable for all store operations and functions when the store manager is absent. They are responsible for the customer experience. The Assistant Store Manager trains, develops and creates space for others to...
-
Merchandiser (Brand Ambassador)
4 weeks ago
Scarborough, Canada Match Retail Full timeOverview: **Job Title: Merchandiser (Brand Ambassador) - Golf Green Project for Premier Tech** **Match Retail is looking to expand its Merchandising Team!** As a leading service provider in Canada, Match Retail supports major retailers and brands by helping to launch innovations - visiting retailers to update their sections and make way for new...
-
Shift Manager
4 days ago
Scarborough, Canada POPEYES Louisiana kitchen Full timePopeyes is a Multinational chain of fried chicken fast food restaurants founded in 1972 in New Orleans, Louisiana. Since 2008, its full brand name is Popeyes Louisiana Kitchen, Inc. and it was formerly named Popeyes Chicken & Biscuits and Popeyes Famous Fried Chicken & Biscuits. It is currently a subsidiary of Restaurant Brands International. In line with...
-
Store Manager
1 week ago
Scarborough, Canada JD Sports Canada Full time**Department**: Retail Stores **Location**: Scarborough Town Centre, ON **Workplace Type**: On-site **Job Type**: Full-time, Permanent **The Team**: JD Sports is a sports-fashion retail company with the incentive to inspire the emerging generation of globally minded consumers through a connection to the universal culture of sport, music and fashion....
-
Production Manager
1 week ago
Scarborough, Canada Merrithew™ Full time**Position overview**: Located at our Scarborough facility, the Production Manager is responsible for the planning and the co-ordination and control of all manufacturing processes. The primary responsibility of the Production Manager is to ensure that all goods are produced efficiently, that they are of the right quality, quantity, cost and that they are...
-
Assistant Manager
4 days ago
Scarborough, Canada Kelseys Full timeOverview: **SCARBOROUGH** **Is Now Hiring an Assistant Manager, Guest Experience** Welcome to the Roadhouse, re-invented! We’re about fresh ingredients prepared in-house, always indulging outrageously and never letting a road trip become a guilt trip. We’re about making every journey better and every plate a delicious one. Ready to hit the road at the...
-
Brand Marketing Specialist
2 weeks ago
Scarborough, Canada CanPrev Natural Health Products Full timeCanPrev is a proudly Canadian company that grew out of a desire to make natural medicines safe, effective, and accessible to everyone. For over eighteen years, we have focused on making the best possible products that informed patients and real natural practitioners can use. And it isn’t just the quality of our formulations or ingredients that makes...
-
Brand Marketing Specialist
2 weeks ago
Scarborough, Canada CanPrev Natural Health Products Full timeCanPrev is a proudly Canadian company that grew out of a desire to make natural medicines safe, effective, and accessible to everyone. For over eighteen years, we have focused on making the best possible products that informed patients and real natural practitioners can use. And it isn’t just the quality of our formulations or ingredients that makes...
-
Store Manager
4 weeks ago
Scarborough, Canada Carter's|OshKosh Full timeEmployee Type**:Temporary **Baby Clothing, Kids Clothes, Toddler Clothes Carter's** **Summary** The Store Manager is responsible for maximizing sales and profits by achieving and exceeding Key Performance Indicator (KPI) targets. They manage store operations to meet brand standards, and through leadership of their store team ensure we provide exceptional...